Property management is a complex and multifaceted process that requires a great deal of time and effort. From managing tenants and collecting rent to maintaining the property and handling repairs, property managers and landlords have a lot on their plate. Fortunately, property management software can help streamline these processes, making them more efficien...
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We are looking for a motivated full-time Customer Success Specialist to deliver exceptional support to clients, address their concerns, and ensure satisfaction with our software and services. The role also involves client engagement and education.
RESPONSIBILITIES
Act as the primary point of contact for assigned clients, responding to inquiries and resolving issues.
Collaborate with the support, sales, and product teams to resolve issues and improve customer experience.
Maintain accurate records of client interactions and resolutions.
Own and manage customer relationships from onboarding through ongoing engagement.
Create and update training materials and documentation for clients.
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