Customer Success Specialist at Nyumba Zetu

• We are looking for a motivated full-time Customer Success Specialist to deliver exceptional support to clients, address their concerns, and ensure satisfaction with our software and services. The role also involves client engagement and education.

RESPONSIBILITIES

• Act as the primary point of contact for assigned clients, responding to inquiries and resolving issues.
• Collaborate with the support, sales, and product teams to resolve issues and improve customer experience.
• Maintain accurate records of client interactions and resolutions.
• Own and manage customer relationships from onboarding through ongoing engagement.
• Create and update training materials and documentation for clients.
• Guide new clients through structured
• onboarding and ensure successful system adoption.
• Other duties as assigned.