Influx provides Support as a Service for brands and tech companies. This includes an entire operation available on demand: agents, management, training, QA, data, and insights.
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Customer Support Agent - Digital and Voice Support
Empowerment Through Financial Innovation: An exciting client who believes that everyone should be in control of their finances
Guidance & Mentorship: Being mentored, supported, and partnering with our elite customer service leadership team
Career Growth: Career growth opportunities - what you want to become is a conversation away.
Work from home, salary + rewards
Benefits
The best thing about working from home is the drive to work.
Performance has its benefits within our Reward and Recognition Program - Club 90
We do spiffs for you to get additional allowances
Continuous learning and development by an elite team of managers and directors
Work-life balance - No more commuting to work you get back lost days - a lot of lost days.
What do you bring to the table?
Strong Communication Skills : Understanding customer concerns by truly listening and responding appropriately.
Problem-Solving : Knowing how to find solutions quickly, whether through product knowledge or available resources after analyzing the situation and identifying the root cause.
Adaptability : Willingness to learn and adapt to new tools, processes, technologies, and company policy changes, including different schedules
Empathy and Patience : Remaining calm and composed, even when dealing with difficult or frustrated customers.
Motivated : Also, ensure that the agents are fully motivated with this project, as they will provide their full effort every day.
Commitment to Excellence: You’re fully dedicated to your role, with a competitive spirit to exceed metrics and KPIs.
Excellent written and oral communication
Collaboration: Willing to support other teams when needed
Tech-Savvy Expertise: Computer and Technology-savvy
Receptive and Passionate about learning and self-improvement
Commitment to working in a full-time position
Competitive Spirit in achieving and exceeding daily metrics / KPIs
Reliability: Someone who will not have attendance and or adherence issues that will lead to accountability conversations
Receptive to Feedback: You’re open to feedback, always striving to be the best version of yourself.
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