Customer Support Agent-German and English Speaking at Influx

CUSTOMER SERVICE REPRESENTATIVE- GERMAN AND ENGLISH-SPEAKING

• Influx provides customer service for brands and tech companies on-demand, 24/7, every day of the year (including holidays). To achieve this, our operation consists of agents and managers working around the globe to achieve the company’s objectives.
• We’re seeking a detail-oriented and thoughtful person from Kenya to join our growing team!

Duties and Responsibilities

• Maintain a positive, empathetic, and professional attitude towards customers always.
• Diagnose and solve the customer's problems in German
• Communicate effectively via email and chat with our customers
• Understand the company’s products to answer any questions or concerns
• Coordinate effectively with peers and your manager
• Contribute to a high-performance and friendly workplace culture

What we're looking for:

• Excellent written and verbal English and German communication skills
• German proficiency level C1 and above
• 1 year experience in customer service
• An ability to quickly think on your feet
• Strong problem-solving skills
• Team player