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  • Posted: Apr 23, 2025
    Deadline: Not specified
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  • Mr Rambhai came to Kenya in the early 1940s from the Gujarat region of India. He started a small hardware store in downtown Nairobi in 1948 and that was the humble beginnings of what is now the Ramco Group. His 3 sons, Kirit, Mahendra and Chandrakant joined the family business after their studies and based on these strong family ties, the group built a solid...
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    Customer Support Executive - Apparel & Garment Industry

    ROLES & RESPONSIBILITIES

    • Manning reception and redirecting calls to the concerned person.
    • Cold calls and generating leads for the Sales team.
    • Fixing appointments for the Sales team
    • Sending quotation with the specified format to the client as per the advice from the Management
    • Following up on the quotation sent to convert to order and convey clients concern to Management
    • Generating report on the quotation and the status for the regular meetings.
    • Sending sample to the client and following up on correction and final approval.
    • Liaise with the dispatch team for delivery schedules.
    • Attending to complaints and directing them to the relevant persons/departments.
    • Preparing documents for tender/ contract pre-qualifications.
    • Preparing documents and submission of tenders.
    • Following up with the client and checking if the quality of service and goods offered were satisfactory.
    • Cultivating and nurturing positive customer relationships to foster loyalty and instill a sense of trust in the brand.
    • Investigating and resolving customer issues or complaints by diligently identifying the underlying cause, presenting suitable solutions, and following up to ensure a successful resolution.
    • Awareness of the company products to effectively respond to  questions.

    REPORTS

    General reports:

    • Daily activity log.
    • Call receiving register - recording calls details i.e. Name of person, to whom, reason for the call (new inquiry, general inquiry, product inquiry, quotation inquiry, negotiation inquiry, delivery inquiry, complaints).
    • Quotation and conversion report give a report every day on the quotation sent and follow up.
    • Visitors report: Visitor names; dates; Who, Visited departments; reason; time of visit; remarks.
    • Sample stocks report to be given on monthly basis.
    • Sample movement report have a record on sent to whom, by who, when, collected back or not.

    DESIRED QUALIFICATIONS & EXPERIENCE

    Qualification:

    • Degree or Diploma in Customer Relations Management or Business administration.
    • Thorough understanding of customer support

    Experience:

    • At least 3 Years Experience in the field or similar field.
    • Experience with report preparation.

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    Method of Application

    Interested and qualified? Go to Ramco Group on www.careers-page.com to apply

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