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Chloride Exide has three locally owned limited liability companies in Kenya, Uganda and Tanzania. Chloride Exide Kenya Limited (CEKL) was established in 1963, Chloride Exide Tanzania Limited (CETL) established in 1966 and Chloride Exide Uganda Limited (CEUL) established in 2001. Chloride Exide’s core business is the distribution of automotive batteries, solar systems installation, backup systems installation, and solar water heating systems installations. Chloride Exide has grown from a single based operation to being the largest battery and renewable energy distributor in the East African region while enjoying considerable presence in the COMESA trading block. Of particular pride is our strong brand supported by a region-wide network of over 18 branches and over 1500 dealers across the East African region.
Position Overview
The Customer Support Specialist is in charge of all back-office operations within the Customer Experience department and acts as the escalation point for the Call Centre and other internal teams. The CSS is responsible for all written communications to customers via e-mail & social media and liaises with all internal departments towards managing wide-ranging customer issues including complaint resolution, follow-up of sales leads, requests for quotations and other customer queries.
Key Responsibilities:
Skills & Experience:
If you meet these requirements and wish to be considered, please apply for the role through careers@chlorideexide.com by Saturday 11th July 2020.
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