Customers Care and Online Sales Representative at Minjingu Mines and Fertilizer Limited (Kenya)

Summary

We are seeking a dedicated and customer-oriented individual to join our team as a Customer Care/Online Sales Representative. In this role, you will be the primary point of contact for our customers, providing exceptional service and support throughout their purchasing journey.

As a Customer Care/Online Sales Representative, you will play a crucial role in maintaining strong customer relationships and driving online sales growth. Your responsibilities will include assisting customers with inquiries, providing product information, processing orders, and ensuring timely and accurate delivery. You will also proactively engage with potential customers to generate sales leads and promote our fertilizer products.

Key Responsibilities:

1. Serve as the primary point of contact for customers, handling inquiries, resolving issues, and providing prompt and professional assistance via various channels (phone, email, live chat, etc.).
2. Effectively communicate product features, benefits, and usage recommendations to customers, guiding them in selecting the most suitable fertilizer solutions for their specific needs.
3. Process customer orders accurately and efficiently, ensuring timely delivery and addressing any logistics or shipment concerns.
4. Proactively engage with potential customers through online platforms, social media, and other channels to generate leads and drive sales growth.
5. Maintain a comprehensive understanding of our fertilizer product offerings, staying updated on new releases, promotions, and industry trends.
6. Collaborate closely with internal teams, including sales, marketing, and logistics, to coordinate customer requests, resolve issues, and ensure a seamless customer experience.
7. Provide support and guidance to customers regarding online purchasing processes, troubleshooting technical issues, and navigating our website or e-commerce platforms.
8. Keep accurate and detailed records of customer interactions, inquiries, and transactions in our customer relationship management (CRM) system.
9. Continuously strive to exceed customer expectations, delivering exceptional service and building long-term relationships that foster customer loyalty.
10. Stay informed about competitor activities, market trends, and customer feedback, providing insights and recommendations to improve our products and services.

Qualifications

• Must have a qualification in social media marketing and customer service delivery.
• Must have experience in crop nutrition management.
• Must have experience in social media.
• Experience in selling fertilizers will be an Added advantage.
• Must be able to meet monthly sales targets.
• Must have a self-drive personality.
• Must be able to work under pressure.