Data Analyst and Operations Associate at Fanisi HR Solutions

• We seek to hire a Data Analyst and Operations Associate. The individual will be responsible for collecting, processing, analyzing, and interpreting data to help in decision-making and to improve business processes and strategies. They will also assist the Operations Lead in ensuring the smooth day-to-day running of the business. They will manage tasks related to operational analysis, data organization, vendor coordination and scheduling. The ideal candidate is a proactive self-starter with strong Excel modelling skills and the ability to identify and implement business improvements. This fast-paced position requires excellent multitasking abilities, high attention to detail, and strong collaboration across departments. 

Key Responsibilities/Tasks:

Data Collection, Organization & Dashboard Creation

• Organize and streamline the myriad of data across the business.
• Develop user-friendly dashboards for each department to facilitate data-driven decision-making.
• Train department teams on using these dashboards to extract insights and track performance.

Data Analysis & Reporting

• Analyze operational data, such as room booking rates, event attendance, and departmental performance metrics.
• Provide actionable reports and recommendations based on data analysis to support departmental goals and improvements.

SWOT Analysis & Research

• Conduct research and perform SWOT analysis for new or existing business ventures.
• Write up detailed reports based on findings to guide strategic decision-making for business expansion and innovation.

Collaborative Decision-Making Support  

• Work closely with the Operations Lead and department heads to identify key questions and data points that should be monitored.
• Prompt strategic discussions to ensure that the business is making informed decisions and moving forward effectively.

Change Tracking 

• Track and document changes and updates within the business environment, ensuring that critical metrics and objectives are being met.

ERP & Tech Support

• Collaborate with the tech department to capture and document business requirements for implementing ZOHO ERP.
• Support the migration and integration of operational data into the ERP system.

Documentation Management

• Ensure all critical business documentation, including licenses and compliance records, are up-to-date and accurately recorded in the CRM system.
• Attend key business meetings, capture detailed notes, and collaborate with the Operations Lead to discern action items and best courses of action.
• Vendor Management & Clerical Tasks
• Coordinate with vendors including global vendors, manage appointments, and ensure smooth interactions with external partners.
• Handle clerical duties such as scheduling, answering calls, and managing business correspondence.
• Develop and implement SOPs

Key Qualifications:

• Bachelor’s degree in Finance, Business, Data Science, Information Systems, or a related field.
• Proven experience in data analysis, dashboard creation, and data visualization (e.g., using tools like Tableau, Power BI,MYSQL, Excel  or similar).
• Familiarity with CRM systems (preferably ZOHO) and experience supporting ERP system implementations.
• Strong analytical skills with the ability to interpret complex data and present it in an understandable manner.
• Excellent organizational skills, with a keen attention to detail.
• Ability to collaborate effectively across departments and manage multiple projects simultaneously.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and other data management tools.

Preferred Skills:

• Experience in business strategy and conducting SWOT analyses.
• Strong communication skills for presenting data and reports to non-technical teams.
• Knowledge of business operations and process optimization.
• Self-driven and self strater
• Attentive to detail
• Comfortable working with vendors and managing administrative tasks.
• Experience working in a tech-driven or multi-departmental organization.
• A go-getter with a proactive approach to improving operations.