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  • Posted: Jul 28, 2022
    Deadline: Not specified
  • Safaricom is the leading provider of converged communication solutions in Kenya. In addition to providing a broad range of first-class products and services for Telephony, Broadband Internet and Financial services, Safaricom seeks to uplift the welfare of Kenyans through value-added services and support for community projects.
    Read more about this company


    Data & Analytics Business Partner

    Brief Description;

    The role will report administratively to the Senior Manager Data & Analytics. The role holder will deliver on Business Intelligence & Analytics requirements from business units and proactively identify and provide timely and accurate data through analytics to aid decision making & product development.

    Job Responsibilities;               

    • Embedded within business units to ensure requirements for reporting & analysis are delivered in a timely manner and reporting automation is prioritized and delivered
    • Work closely with business unit to understand business reporting requirements, determine relevant databases/data sources and generate insights for decision making. Design and develop end user dashboards and provide proactive assurance on BI numbers as the single source of truth
    • Handle large datasets and conduct adhoc analyses to help decision making and drive customer experience initiatives. The work will involve identifying cross-functional data, preparing data, summarizing and tabulating the results in standard BI front end applications
    • Champion self- service/ data fetch culture for reporting by users within the business units
    • Responsible for cross tabbing qualitative market intelligence and insights from the regions to explain outlier KPI movements including linking of lead and lag measures.
    • Embedding RTC productivity and efficiency within real-time automated cross channel view dashboards.
    • Providing omni-channel dashboards to allow 360-degree insights on customer behavior.
    • Responsible for setting up tracking mechanism to monitor various analytics programs (cross-sell, pricing, etc.), conducting deep dives into success/failure of those programs and incorporate learnings in future programs
    • Align requirements to overall defined priorities for analytics and manage delivery within strict timelines
    • Ensure Analytics requirements and programs align to data governance standards defined
    • Analyze and guide on analytical tools best fit to deliver business requirements
    • Participate and support customer experience initiatives and provide insights through the use of analytics
    • Actively participate in the design and migration from the current BI platform to the new Big data platform
    • Liaise closely with digital IT, Tribes and PMO to ensure that new products and services are delivered with the right and relevance level of reporting before they go live.


    • Bachelors or Masters in Software Engineering, Statistics, Econometrics, Math or any related field
    • 3-5 years of experience in generating business insights by running adhoc analysis (trend and distribution analysis) and have good commercial understanding
    • Expertise in various BI and analytics tools such and Oracle OBIEE, Business Objects, Tableau, Qlick View or MicroStrategy
    • Experience in setting up datamarts, designing and developing ETL and reporting dashboards
    • Analytics experience in one or more of these areas: campaign management, sales, credit scoring product design, pricing, supply chain, network, customer care would be an added advantage
    • Good communication and presentation (oral and written) skills
    • Experience in telecom, financial services or similar industries
    • Hands-on experience in statistical modeling would be an added advantage. Statistical experience can include developing regression models, factor analysis, clustering, decision trees, etc.
    • Proficiency in using the Hyperion Financial Management system for planning and reporting

    Closing: 02 August 2022

    Method of Application

    Interested and qualified? Go to Safaricom Kenya on to apply

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