Deputy Director, Customer Service County HPT Supplies at Kenya Medical Supplies Authority (KEMSA)

Job Ref. No KEMSA/CS/2022/002

Scope of Work /Duties /Responsibilities

• Managing orders and marketing function.
• Coordinating and monitoring the activities of Customer Services Teams comprising Regional Sales & Marketing Executives and the County Sales Officers.
• Reviewing county orders and order refill rate reports.
• Obtaining and responding to feedback from the County Health Teams involved in drug management at County and National levels on product requirements/ performances and service levels.
• Ensuring county HPT Supplies team is properly trained in Policy and Procedures, customer services Techniques, Product Knowledge and Training on Rational drug use.
• Relaying relevant quality related information to QA Manager.
• Liaising with the HPT team on commodity management from a customer services perspective.
• Conducting regular market surveys and monitor the same.
• Obtaining monthly receipts, usage and stock holding for national health facilities.

Qualifications

• Bachelor’s degree in any of the following Marketing, Commerce, Pharmacy, or other business/ Health related field from a recognized institution
• Master’s degree in either Business Administration, Marketing or any other equivalent qualification from a recognized institution
• Membership to professional body or Association in good standing where applicable;
• Management Course lasting not less than four (4) weeks from a recognized institution; and
• Demonstrable understanding of the public sector pharmaceutical market and how the public health sector supply chain operates;
• Proficiency in use of MS Office applications and ERP platform; and
• Fulfil the requirements of Chapter Six (6) of the Constitution

Experience

• A minimum period of ten (10) years in relevant work experience and at least three (3) years in a Supervisory position in the Public Service or Private Sector.