Openings at Kenya Medical Supplies Authority (KEMSA)

Job Ref. No KEMSA/CS/2022/003

Scope of Work /Duties /Responsibilities

• Developing, implementing and executing customer service strategies within the institutions.
• Marketing Health Products & Technologies to Institutional health facilities;
• Keeping track of orders and selling KEMSA’s products to the Institutional health facilities;
• Processing orders and addressing customers queries and complaints from Institutional health facilities;
• Creating awareness for KEMSA Health Products & Technologies in Institutional health facilities;
• Collating and analyzing the business data;
• Communicating customer requirements to internal departments to ensure that Institutional health facilities’ needs are met;
• Sensitizing Institutional health facilities on availability of HPTs;
• Compiling sales and marketing reports;
• Liaising with Institutional health facilities medical supply matters to ensure continued supply of HPTs; and
• Responding to feedback from Health Care personnel involved in drug management in Institutional Health Facilities on product requirements/performances and service levels.
• Following up on payments for sales already made.
• Conducting and obtaining market intelligence and penetration of new/emerging markets
• Relaying relevant quality related information to QA Manager.
• Providing the relevant accurate input into the demand forecasting process to ensure optimal inventory availability at all times.
• Ensuring that the correct mix of stock is maintained at customer facilities to meet patient needs.
• Establishing and maintain good relationships with the entire clientele

Qualifications

• Bachelor’s degree in any of the following Marketing, Commerce, Pharmacy, or other business/ Health related field from a recognized institution
• Master’s degree in either Business Administration, Marketing or any other equivalent qualification from a recognized institution
• Membership to professional body or Association in good standing where applicable;
• Management Course lasting not less than four (4) weeks from a recognized institution; and
• Demonstrable understanding of the public sector pharmaceutical market and how the public health sector supply chain operates;
• Proficiency in use of MS Office applications and ERP platform; and
• Fulfil the requirements of Chapter Six (6) of the Constitution

Experience

• A minimum period of ten (10) years in relevant work experience and at least three (3) years in a Supervisory position in the Public Service or Private Sector.

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Job Ref. No KEMSA/CS/2022/002

Scope of Work /Duties /Responsibilities

• Managing orders and marketing function.
• Coordinating and monitoring the activities of Customer Services Teams comprising Regional Sales & Marketing Executives and the County Sales Officers.
• Reviewing county orders and order refill rate reports.
• Obtaining and responding to feedback from the County Health Teams involved in drug management at County and National levels on product requirements/ performances and service levels.
• Ensuring county HPT Supplies team is properly trained in Policy and Procedures, customer services Techniques, Product Knowledge and Training on Rational drug use.
• Relaying relevant quality related information to QA Manager.
• Liaising with the HPT team on commodity management from a customer services perspective.
• Conducting regular market surveys and monitor the same.
• Obtaining monthly receipts, usage and stock holding for national health facilities.

Qualifications

• Bachelor’s degree in any of the following Marketing, Commerce, Pharmacy, or other business/ Health related field from a recognized institution
• Master’s degree in either Business Administration, Marketing or any other equivalent qualification from a recognized institution
• Membership to professional body or Association in good standing where applicable;
• Management Course lasting not less than four (4) weeks from a recognized institution; and
• Demonstrable understanding of the public sector pharmaceutical market and how the public health sector supply chain operates;
• Proficiency in use of MS Office applications and ERP platform; and
• Fulfil the requirements of Chapter Six (6) of the Constitution

Experience

• A minimum period of ten (10) years in relevant work experience and at least three (3) years in a Supervisory position in the Public Service or Private Sector.

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Job Ref. No KEMSA/CS/2022/001

Scope of Work /Duties /Responsibilities

• Developing and implementing the customer service strategy for the Authority.
• Serve as the lead point of contact for customers while building and nurturing trusted, long-lasting relationships
• Gain a deep understanding of customer needs, and develop strategies that will deliver the most appropriate products and services in time
• Providing clear, accurate and timely response to customer inquiries and distinct customer services;
• Ensuring the delivery of consistent services to all KEMSA’s customers;
• Ensure Processing of orders from both the primary and secondary customer and keeping track of customer orders;
• Raising customer awareness on KEMSAs products;
• Client relationship management, complaints resolution and after sales services
• Supporting and training clients in good ordering practices;
• Strengthening customer feedback Management;
• Developing and implementing the customer service strategy for the Authority;
• Carrying out continuous survey to improve the Authority’s service of offering
• Developing and maintaining an excellent understanding of the key customers/target audience to ensure that their needs are being met and that their business is retained.
• Undertaking market research

Qualifications

• Bachelor’s degree in any of the following Marketing, Commerce, Pharmacy, or other business/ Health related field from a recognized institution
• Master’s degree in either Business Administration, Marketing, or any other equivalent qualification from a recognized institution
• Membership to professional body or Association in good standing where applicable
• Leadership Development Course from a recognized institution;
• Management Course lasting not less than four (4) weeks from a recognized institution; and
• Proficiency in use of MS Office applications and ERP platform; and
• Shown merit and ability as reflected in work performance and results;
• Proficiency in computer applications; and
• Fulfil the requirements of Chapter Six (6) of the Constitution.

Experience

• A minimum period of twelve (12) years relevant work experience and at least five (5) years in a management position overseeing customer services activities in the Public Service or Private Sector;

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Job Ref. No KEMSA/CSLS/2022/002

Scope of Work /Duties /Responsibilities

• Developing, implementing and reviewing of Authority’s policies, procedures, strategies and guidelines to ensure compliance with the relevant legal provisions;
• Facilitating the provision of legal opinion and advise on health product and technologies matters;
• Ensuring the Authority is represented in issues requiring legal address such as debts, claims and legal suits;
• Facilitating legal staff in taking of legal action against persons deemed to injure the operations of the Authority;
• Coordinating the drafting of legal agreements for editing and approval on procurement, employment, leases and conveyancing;
• Facilitating the verification of all contracts, agreements, leases in which the Authority enters into to ensure compliance;
• Coordinating the process of gathering of information and facts on current legal developments likely to be useful to the Authority; and
• Facilitating the collection and analysis of information on legal trends and changes to inform appropriate decision making in the Authority.

Qualifications

• Bachelor of Laws (L.L.B) degree from a recognized institution;
• Master’s degree in Law or its equivalent from a recognized institution;
• Postgraduate Diploma in Law from the Kenya School of Law; Admission to the Bar as an Advocate of the High Court of Kenya;
• Membership with the Law Society of Kenya;
• Leadership Development Course from a recognized institution;
• Certificate in Management Course from a recognized institution;
• Proficiency in computer applications;
• shown merit and ability as reflected in work performance and result; and
• Fulfilled the requirements of Chapter Six (6) of the Constitution

Experience

• A minimum period of ten (10) years in relevant work experience and at least three (3) years in a Supervisory position in the Public Service or Private Sector;

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Job Ref. No KEMSA/CSLS/2022/002

Scope of Work /Duties /Responsibilities

• Developing, implementing and reviewing of Authority’s policies, procedures, strategies and guidelines to ensure compliance with the relevant legal provisions;
• Facilitating the provision of legal opinion and advise on health product and technologies matters;
• Ensuring the Authority is represented in issues requiring legal address such as debts, claims and legal suits;
• Facilitating legal staff in taking of legal action against persons deemed to injure the operations of the Authority;
• Coordinating the drafting of legal agreements for editing and approval on procurement, employment, leases and conveyancing;
• Facilitating the verification of all contracts, agreements, leases in which the Authority enters into to ensure compliance;
• Coordinating the process of gathering of information and facts on current legal developments likely to be useful to the Authority; and
• Facilitating the collection and analysis of information on legal trends and changes to inform appropriate decision making in the Authority.

Qualifications

• Bachelor of Laws (L.L.B) degree from a recognized institution;
• Master’s degree in Law or its equivalent from a recognized institution;
• Postgraduate Diploma in Law from the Kenya School of Law; Admission to the Bar as an Advocate of the High Court of Kenya;
• Membership with the Law Society of Kenya;
• Leadership Development Course from a recognized institution;
• Certificate in Management Course from a recognized institution;
• Proficiency in computer applications;
• shown merit and ability as reflected in work performance and result; and
• Fulfilled the requirements of Chapter Six (6) of the Constitution

Experience

• A minimum period of ten (10) years in relevant work experience and at least three (3) years in a Supervisory position in the Public Service or Private Sector;

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Job Ref. No KEMSA/CSD/2022/006:

Scope of Work /Duties /Responsibilities

• Interpreting and implementing Human Resource policies, strategies, guidelines and regulations;
• Coordinating the administration and processing of the payroll/Human Resource database; Managing employee relations and staff discipline;
• Coordinating the implementation and monitoring of Human Resource Planning and staff development programs;
• Carrying out periodic reviews of human resource terms and conditions of service;
• Reviewing and updating staff rules and regulations;
• Implementing Performance Appraisal System (PAS);
• Carrying out annual surveys on employee satisfaction (ESS), Work Environment Satisfaction (WES) and Training Needs Assessment (TNA);
• Facilitating staff welfare, reward and employee benefits programs;
• Implementing staff welfare, reward and employee benefits programs;
• Developing and implementing Division work plans, budgets and programmes; and
• Managing staff performance in the Human Resource Department.

Qualifications

• Bachelor’s degree in any of the following: - Human Resource Management; Human Resource Development or equivalent qualification from a recognized institution;

OR

• Bachelor’s Degree in any of the following fields: Sociology, Public/ Business Administration, or any other relevant qualification from a recognized institution Plus a Diploma in any of the following disciplines: Human Resource Management, Industrial Relations, Labor Relations, Pensions or its equivalent qualification from a recognized institution;
• Master’s degree in any of the following disciplines: Human Resource Management, Finance, Accounts, Administration, Public Administration, Business Administration, or equivalent qualification from a recognized institution;
• Post graduate Diploma in Human Resource Management, Industrial Relations, Business/Public Administration from a recognized Institution;
• Part III of the Certified Human Resource Professional (CHRP) or equivalent qualifications from a recognized institution;
• Certificate in Management Course from a recognized institution;
• Proficiency in computer applications;
• shown merit and ability as reflected in work performance and results; and
• Fulfilled the requirements of Chapter Six (6) of the Constitution.

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Job Ref. No KEMSA/CSD/2022/005

Scope of Work /Duties /Responsibilities

• Ensuring compliance with statutory and regulatory requirements including the Public Finance Management Act 2012 (PFMA), International Public Sector Accounting Standards (IPSAS), tax laws and any other relevant legislation;
• Initiating development of policies, plans and strategies in the functional areas of Finance and Accounts;
• Preparing budget estimate and undertaking budgetary control;
• Coordinating financial audit and ensuring implementation of financial recommendations;
• Ensuring adequate systems of internal control are in operation;
• Monitoring and forecasting cash flows and overall management and control of allocated funds and internally generated income;
• Formulation, review and implementation of credit and collection policies and procedures;
• Preparing and maintaining the Authority’s books of accounts to facilitate production of timely and accurate financial statements and reports for management decision making as well as for external reporting in line the requirements of the Public Financial Management Act 2012 and the National Treasury guidelines issued from time to time;
• Designing, monitoring and supervising the implementation of internal controls to safeguard the property and assets of the Authority;
• Ensuring integrity of financial transactions and compliance with all relevant policies, guidelines and procedures for all financial reporting; and
• Making arrangements for the collection and recovery of all moneys due to Authority.

Qualifications

• Bachelor’s degree in any of the following disciplines: - Commerce (Accounting/Finance option), Finance, Economics, Business Administration, Business Management or its equivalent qualification from a recognized institution;
• Master’s degree in any of the following disciplines: - Commerce (Finance/Accounting Option), Finance, Economics, Business Administration (Finance Option) or its equivalent qualification from a recognized institution;
• Membership to professional body;
• Certificate in Management Course from a recognized institution;
• Leadership development course from a recognized institution;
• Proficiency in computer applications; and
• Fulfilled the requirements of Chapter Six (6) of the Constitution.

Experience

• A minimum period of ten (10) years in relevant work experience and at least three (3) years in a Supervisory position in the Public Service or Private Sector;

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Job Ref. No KEMSA/CSD/2022/004

Scope of Work /Duties /Responsibilities

• Overseeing maintenance and improving the Corporate Communication policy of the Authority taking into account the internal and external
• changes in the maritime industry;
• Advising and recommending to the Authority’s possible outcomes and response scenarios based on strategic initiatives made in the year;
• Coordinating all corporate communications related activities including publishing of brochures, handbooks, calendars, annual reports, departmental reports;
• Overseeing the development and delivering creative communication strategies and plans;
• Updating the Authority’s website and digital platforms and facilitate interdepartmental communications and managing external communications;
• Building and maintenance of consistent branding, corporate identity across relevant public relations channels while keeping the Authority up to date on industry trends;
• Overseeing the development of suitable communication strategies to mitigate prevailing crisis;
• Coordinating the development of content to provide clear and adequate information and material that will support marketing and communications activities;
• Overseeing the reviewing and approval key presentations and collaterals needed for communications and outreach activities;

Qualifications

• Bachelor’s degree in any of the following disciplines: - Public Relations, Corporate Communication, Journalism, Mass Communication, or its equivalent qualification from a recognized Institution. Master’s degree in any of the following disciplines: - Public Communication, Public Relations, Mass Communication, Journalism or its equivalent qualification from a recognized Institution.
• Membership by the relevant professional Body.
• Certificate in Management Course lasting not less than four (4) weeks from a recognized institution.
• Fulfilled the requirement of Chapter Six (6) of Constitution.

Experience

• A minimum period of ten (10) years in relevant work experience and at least three (3) years in a Supervisory position in the Public Service or Private Sector;

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Job Ref. No KEMSA/CSD/2022/002,

Scope of Work /Duties /Responsibilities

• Overseeing formulation and implementation of ICT policies, strategies, and procedures;
• Ensuring adoption and adherence to ICT standards;
• Coordinating the management of designs and implementation of ICT systems, infrastructure, and projects;
• Coordinating administration and implementation of ICT policies and procedures;
• Overseeing establishment and implementation of ICT data protection systems;
• Overseeing the developing work plans and budgets for the ICT department;
• Coordinating the development, implementation, and maintenance of systems;
• Carrying out systems analysis, design, and programmer specifications in liaison with users;
• Ensuring adherence to established ICT standards;
• Coordinating the installation certification, repairs and maintenance of Information Communication Technology equipment, solutions, and associated peripherals;

Qualifications

• Bachelor’s Degree in any of the following: Information Technology, Computer Science, Business IT, Software Engineering, ICT Project Management, Computer Engineering, or their equivalent from a
• recognized Institution;
• Master’s Degree in any of the following disciplines: - Information Technology, Computer Science, Business IT, Software Engineering, ICT Project Management, Computer Engineering or any other relevant and equivalent qualification from a recognized Institution; 
• PRINCE2, PMP or equivalent Project Management Certification;
• At least one IT management certification CompTIA Project+, CAPM, CGEIT, CSM, CISSP, COBIT or other equivalent qualifications;
• At least one information Security certification CISM, CEH, CompTIA Security+, CISSP, GSEC or other equivalent qualifications;
• At least any two (2) certifications from relevant professional bodies in either CCNP, CDCP, CCNA Cloud, CCNA Industrial/IoT, CCNA, MCSE, MCSA, MCSD, N+, A+ OCA, CISSP, Linux+, Network+, Microsoft
• Certified IT Professional (MCITP), CISA, CISM, CGEIT or other equivalent qualifications from a recognized institution;
• CISA Membership or an equivalent ICT professional body in good standing;
• Leadership Development Course from a recognized institution;
• Certificate in Management Course from a recognized institution;
• Demonstrated merit and ability as reflected in work performance and results; and
• Fulfilled the requirements of Chapter Six (6) of the Constitution

Experience

• A minimum period of ten (10) years in relevant work experience and at least three (3) years in a Supervisory position in the Public Service or Private Sector; 

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Job Ref. No KEMSA/CSD/2022/002

Scope of Work /Duties /Responsibilities

• Implementing Administration and property management policies, strategies, procedures, and guidelines of the Authority;
• Coordinating the day-to-day administrative activities of the Authority;
• Establishing and maintain a catalogue of all Authority’s Assets and Properties;
• Preparing and implementing a maintenance schedule of all Assets in the Authority;
• Managing and preparing schedule for assets (building, furniture, fittings among others);
• Identifying unserviceable and obsolete assets for disposal;
• Coordinating and overseeing the implementation of the recommendation of work environment surveys so as to improve the work conditions of the Authority; leet management;
• Managing of office space;
• Managing of outsourced administrative services;
• Acquiring land space for the expansion of regional offices and distribution zones;

Qualifications

• Bachelor’s degree in any of the following disciplines: - Public Administration, Business Administration, Political Science/Government, Anthropology or equivalent qualification from a recognized institution;
• Master’s degree in any of the following disciplines: - Public Administration, Business Administration, Political Science/Government, Anthropology or equivalent qualification from a recognized institution;
• Certificate in Management Course lasting not less than four (4) weeks from a recognized Institution; Membership to a professional body where applicable;
• Proficiency in computer applications from a recognized institution; and
• Fulfilling the requirements of Chapter Six of the Constitution.

Experience

• A minimum period of ten (10) years in relevant work experience and at least three (3) years in a Supervisory position in the Public Service or Private Sector;