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  • Posted: Aug 1, 2022
    Deadline: Aug 16, 2022
  • Kenya Medical Supplies Authority (KEMSA) is a state corporation under the Ministry of Health established under the KEMSA Act 2013 whose mandate is: Procure, warehouse and distribute drugs and medical supplies for prescribed public health programs, the national strategic stock reserve, prescribed essential health packages and national referral hospitals ...
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    Deputy Director, Customer Service Institutional HPT Supplies

    Job Ref. No KEMSA/CS/2022/003

    Scope of Work /Duties /Responsibilities

    • Developing, implementing and executing customer service strategies within the institutions.
    • Marketing Health Products & Technologies to Institutional health facilities;
    • Keeping track of orders and selling KEMSA’s products to the Institutional health facilities;
    • Processing orders and addressing customers queries and complaints from Institutional health facilities;
    • Creating awareness for KEMSA Health Products & Technologies in Institutional health facilities;
    • Collating and analyzing the business data;
    • Communicating customer requirements to internal departments to ensure that Institutional health facilities’ needs are met;
    • Sensitizing Institutional health facilities on availability of HPTs;
    • Compiling sales and marketing reports;
    • Liaising with Institutional health facilities medical supply matters to ensure continued supply of HPTs; and
    • Responding to feedback from Health Care personnel involved in drug management in Institutional Health Facilities on product requirements/performances and service levels.
    • Following up on payments for sales already made.
    • Conducting and obtaining market intelligence and penetration of new/emerging markets
    • Relaying relevant quality related information to QA Manager.
    • Providing the relevant accurate input into the demand forecasting process to ensure optimal inventory availability at all times.
    • Ensuring that the correct mix of stock is maintained at customer facilities to meet patient needs.
    • Establishing and maintain good relationships with the entire clientele


    • Bachelor’s degree in any of the following Marketing, Commerce, Pharmacy, or other business/ Health related field from a recognized institution
    • Master’s degree in either Business Administration, Marketing or any other equivalent qualification from a recognized institution
    • Membership to professional body or Association in good standing where applicable;
    • Management Course lasting not less than four (4) weeks from a recognized institution; and
    • Demonstrable understanding of the public sector pharmaceutical market and how the public health sector supply chain operates;
    • Proficiency in use of MS Office applications and ERP platform; and
    • Fulfil the requirements of Chapter Six (6) of the Constitution


    • A minimum period of ten (10) years in relevant work experience and at least three (3) years in a Supervisory position in the Public Service or Private Sector.

    Method of Application

    • Interested candidates are required to submit their duly filled application forms (available on in either hard or soft copy formats marked / referenced ‘Job Ref
    • Application for the specific Position should be stated .
    • Hard copy applications to be enclosed in plain sealed envelopes marked / referenced clearly as above.
    • Interested candidates should not indicate their names on the envelope.
    • Please note that successful candidates will be required to submit certified true copies of certificates, testimonials, a detailed CV, and MUST fulfill the requirements of Chapter Six of the Constitution of Kenya 2010 and will be required to attach copies of the requisite documents during interviews.
    • Hard Copy Applications can be submitted physically or sent via postal mail and addressed to:

    Chief Executive Officer
    Kenya Medical Supplies Authority
    Commercial Street Industrial Area
    P. O. Box 47715 – 00100

    • Soft copy applications can be sent via email to [email protected]
    • Online applications can be submitted via All applications should be submitted and received on or before: 17:00hrs on August 16, 2022.
    Interested and qualified? Go to Kenya Medical Supplies Authority (KEMSA) on to apply

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