Jobs Career Advice Signup

Send this job to a friend


Did you notice an error or suspect this job is scam? Tell us.

  • Posted: Aug 1, 2022
    Deadline: Aug 16, 2022
  • Kenya Medical Supplies Authority (KEMSA) is a state corporation under the Ministry of Health established under the KEMSA Act 2013 whose mandate is: Procure, warehouse and distribute drugs and medical supplies for prescribed public health programs, the national strategic stock reserve, prescribed essential health packages and national referral hospitals ...
    Read more about this company


    Director, Customer Service

    Job Ref. No KEMSA/CS/2022/001

    Scope of Work /Duties /Responsibilities

    • Developing and implementing the customer service strategy for the Authority.
    • Serve as the lead point of contact for customers while building and nurturing trusted, long-lasting relationships
    • Gain a deep understanding of customer needs, and develop strategies that will deliver the most appropriate products and services in time
    • Providing clear, accurate and timely response to customer inquiries and distinct customer services;
    • Ensuring the delivery of consistent services to all KEMSA’s customers;
    • Ensure Processing of orders from both the primary and secondary customer and keeping track of customer orders;
    • Raising customer awareness on KEMSAs products;
    • Client relationship management, complaints resolution and after sales services
    • Supporting and training clients in good ordering practices;
    • Strengthening customer feedback Management;
    • Developing and implementing the customer service strategy for the Authority;
    • Carrying out continuous survey to improve the Authority’s service of offering
    • Developing and maintaining an excellent understanding of the key customers/target audience to ensure that their needs are being met and that their business is retained.
    • Undertaking market research


    • Bachelor’s degree in any of the following Marketing, Commerce, Pharmacy, or other business/ Health related field from a recognized institution
    • Master’s degree in either Business Administration, Marketing, or any other equivalent qualification from a recognized institution
    • Membership to professional body or Association in good standing where applicable
    • Leadership Development Course from a recognized institution;
    • Management Course lasting not less than four (4) weeks from a recognized institution; and
    • Proficiency in use of MS Office applications and ERP platform; and
    • Shown merit and ability as reflected in work performance and results;
    • Proficiency in computer applications; and
    • Fulfil the requirements of Chapter Six (6) of the Constitution.


    • A minimum period of twelve (12) years relevant work experience and at least five (5) years in a management position overseeing customer services activities in the Public Service or Private Sector;

    Method of Application

    • Interested candidates are required to submit their duly filled application forms (available on in either hard or soft copy formats marked / referenced ‘Job Ref
    • Application for the specific Position should be stated .
    • Hard copy applications to be enclosed in plain sealed envelopes marked / referenced clearly as above.
    • Interested candidates should not indicate their names on the envelope.
    • Please note that successful candidates will be required to submit certified true copies of certificates, testimonials, a detailed CV, and MUST fulfill the requirements of Chapter Six of the Constitution of Kenya 2010 and will be required to attach copies of the requisite documents during interviews.
    • Hard Copy Applications can be submitted physically or sent via postal mail and addressed to:

    Chief Executive Officer
    Kenya Medical Supplies Authority
    Commercial Street Industrial Area
    P. O. Box 47715 – 00100

    • Soft copy applications can be sent via email to [email protected]
    • Online applications can be submitted via All applications should be submitted and received on or before: 17:00hrs on August 16, 2022.
    Interested and qualified? Go to Kenya Medical Supplies Authority (KEMSA) on to apply

    Be found by employers. Sign up and complete your profile.

  • Send your application

    View All Vacancies at Kenya Medical Supplies Authori... Back To Home

Subscribe to Job Alert


Join our happy subscribers

Send your application through

GmailGmail YahoomailYahoomail