Deputy Director Customer Service at Nairobi City County Public Service Board

Job Requirement

• Served at least (3) years in the middle level management in Public service.
• Bachelor Degree in Social Sciences Communication, International Relations, or its equivalent from a recognized institution.
•  5 Years’ experience in customer service.
• Demonstrate outstanding professional competence and administrative ability in the management of public affairs.
• A master's degree is an added advantage.

Job Description

• Coordinate Customer Service activities in the County.
• Develop and coordinate implementation of Customer Service policies.
• Preparation and maintenance of budget estimates for the Customer Service Directorate.
• Advising the County Chief Officer on all Customer Service matters.
• Identify and engage relevant stakeholders in the development and      execution of County policies, law and project cycles.
• Initiate and maintain partnership for the directorate resources mobilization     and technical support. 
• Compile and submit the quarterly and annual Customer Service report to the office of the Director Customer Service.
• Coordinate and draw-up the annual County Consolidated Customer Service calendar/work plan.
• Attend all relevant meetings.
• Oversee the implementation of relevant County policies and other regulatory frameworks.
• Any other duties assigned by the Director Customer Service.