Deputy Director at International NGO Safety Organisation (INSO)

Job Summary

• Reporting to the Country Director, you oversee all aspects of service delivery and play a key role in ensuring that INSO provides the best support possible to NGOs through services to beneficiaries in the regional security environment. Specific responsibilities include implementation and monitoring of service delivery, management of the program team, and support to broader program strategy development and implementation. The Deputy Director covers for the Country Director during leave.

Major Responsibilities

Programme Management

• Direct management of the program team in Sudan, Kenya, and Chad as appropriate, including recruitment, training, orientation, appraisal, and on-the-job mentoring.
• Managing the program during Country Director’s absence.
• Lead and encourage INSO country programme team to generate coherence among services (i.e.: programmes, operations, HQ).

Service Delivery

• Editorial responsibility for bi-weekly analytical reports and weekly incident lists.
• Supervision and quality assurance of all other aspects of INSO service delivery, including the Conflict and Humanitarian Data Center (CHDC), 24/7 flash reporting, safety and access roundtable meetings, analytical reports, crisis management support, training sessions, etc.
• Actively participate in safety and security coordination groups (CMCOORD) and other access challenges discussions
• Generate learning from INSO’s partners safety and access challenges or specific needs and ensure that these are coherently reflected into all services.

Support to Program Strategy

• Support the program development and implementation – including the start-up of new field offices — and be involved in the annual planning process, strategy development, and scheduled donor reporting (in the absence of the CD).
• Deputize for the CD in their absence.
• Develop and implement internal security management policy, SOPs, and guidelines.
• Support the application of INSO global policy in areas including HR, finance and operations.

Essential

• Fluency in English (written and spoken)
• Graduate-level education in a relevant field.
• Significant experience in insecure/conflict-affected environments with progressive seniority.
• Proven writing, editing, and analytical skills and a keen eye for detail – the position entails substantial report editing and reviewing.
• Acceptance and strong understanding of humanitarian principles.
• Demonstrated understanding of humanitarian safety practices and their applications.
• Significant leadership and staff management experience in multi-cultural settings.
• Excellent networking, diplomatic, and representative communication skills.

Desired

• Working knowledge of Arabic.
• Detailed understanding of INSO mandate & services.
• Experience in staff capacity development and training.
• Experience with NGO project management, including donor reporting and relations.
• First-hand experience of crisis management.
• Existing information networks and/or local language skills.

Key Personal Competencies

• Good listener
• Effective communicator
• Excellent analyst
• Team player
• Excellent interpersonal skills