Deputy Director, Quality Management Assurance and Risk at Tourism Fund (TF)

Duties and responsibilities entail;

• Advising on issues relating to Quality Assurance and Risk Management;
• Initiating Development of Quality Assurance and Risk Management Policies and strategies;
• Ensuring implementation and compliance with the Quality Assurance and Risk Management Policies and strategies;
• Assisting the Chief Executive Officer in developing the Quality Assurance and Risk Management agenda;
• Ensuring compliance with quality standards of all procured goods and services;
• Ensuring research on relevant standards for adoption by TF;
• Ensuring appropriate management of the risk to the Fund, employees, customers, reputation, assets and interests of stakeholders;
• Overseeing risk management of the Fund in the following areas:
  • Corporate governance;
  • Enterprise risk;
  • Information and security risk;
  • Regulatory and operational risk;
  • Technology risk.
• Promoting and monitoring continuous quality improvement within the Fund in line with the ISO standards;
• Compiling data for trend analysis and reporting and developing programs or action plans for implementation by the Fund;
• Conducting regular quality assessment visits on programmes within the region;
• Writing an annual Quality Improvement plan and presenting to the Director for review;
• Overseeing compliance of written policies and procedures established by the Fund and periodically reviewing the policies/procedures and making recommendations for revisions and improvement where necessary;
• Developing and planning effective training for staff in regard to Quality and Risk Management;
• Overseeing management of risk incidents and keeping a record of all risk incidents in the Fund;
• Partnering with all departments to ensure efficient work flow, quality programs and compliance in line with ISO procedures;
• Compiling documentation and information necessary to assist in the process of strategic planning;
• Organizing and Overseeing regular ISO audits and quality assurance within the Fund;
• Overseeing review of ISO procedures to ensure compliance;
• Regularly responding to risk questions and concerns within the Fund;
• Advising on design and implementation programmes that promote innovations in the Tourism Industry;
• Overseeing the establishment and implementation a framework for identification, evaluation, patenting, incubation of innovations;
• Recommending improvements for processes through continuous bench marking initiatives;
• Spearheading continuous innovation to staying ahead of Trends in the industry;
• Directing on the planning on new ideas to make the organization efficient;
• Informing on ways that the organization remains relevant;
• Reviewing designed surveys for implementation;
• Conceptualizing innovative initiatives linkage with industry for innovations;
• Advising on matters pertaining to predictable changes in the industry and provide innovative solutions;
• Reviewing the framework for innovation in the Tourism Industry;
• Overseeing the Design and coordination or conduction of organizational level research on Fund goals and strategic direction, baseline and market surveys;
• Reviewing the Fund’s research portfolio; and,
• Reviewing the agenda items for management on research and innovation;

Person Specification

For appointment to this grade a candidate must have;

• At least ten (10) years’ work experience of which three (3) years in a management position;
• Bachelors Degree in Economics, Business Administration, Public Policy, Statistics, Mathematics, or equivalent qualifications from a recognized institution.
• Masters Degree in Communications, Marketing, Public Relations, Business Development, Development Studies, International Relations, Public Administration and Business Administration or equivalent qualifications from a recognized institution
• Be a member of a relevant professional body where applicable
• Management course lasting not less than four (4) weeks from a recognized institution.
• Proficiency in Computer Applications;
• Meet the provision of Chapter Six of the Constitution

Key Competencies and Skills

• Analytical skills
• Strategic and innovative thinking skills
• Good interpersonal skills
• Organizational skills
• Communication skills
• Proficiency in computer applications;