Deputy Head of Collections at Watu Credit Limited

As a Deputy Head of Collections you will help to shape the strategy, look for process improvement strategies, and deliver the results in our growing Collections team.

A successful Deputy Head of Collections  is expected to adapt to the fast-paced culture of both the company, the market, and the customers we serve.

Key Responsibilities:

• Constantly audit existing processes aiming to improve efficiency and quality
• Documenting policies, processes and procedures for debt collection and recoveries
• Developing, managing and refining collection strategies to optimise recoveries
• Continuous improvement of collection processes, metrics and tools
• Create necessary reports and analysis and regularly provide the updates to stakeholders
• Understand the existing data and search for other data points to help make better predictions and analysis
• Effectively forecast on staff, figures, KPI and facilities 
• Ensure all departmental KPI’s are reached

Knowledge, Skills and Experience required:

• 5+ years’ experience in running call center teams
• Comfortable rolling up your sleeves to get things done while also capable of leading complex strategy discussions
• Ability to manage a complex set of stakeholders in a matrixed organization
• Strong data acumen with ability to read the data and understand which data is needed for accurate analysis
• Confident Excel skills and proficiency with creating reports
• Approachable and flexible personality

What we offer:

• Be a part of an international, dynamic and driven team that has set their aspirations high and work hard to achieve those
• Opportunities to learn and grow together with us
• Competitive compensation package
• Health benefits