Deputy Manager, Internal Communications at Central Bank of Kenya

Job Purpose

• The job holder will be responsible for all aspects of internal communications in the Department, supporting the bank, to keep employees well informed of developments within the institution.

Key Duties and Responsibilities

Strategic Responsibilities

• Break down real and virtual barriers within the institution to ensure information flows smoothly and easily.
• Identify tools and strategies to increase volume and value of information shared within the Bank.

Technical and Operational Responsibilities

• Use relevant and efficient tools to increase and improve communication among staff members
• Maintain the intranet and all other technical tools for internal communication
• Advise on the use of e-mail, display infrastructure and other tools for the efficient dissemination of information.
• Help to co-ordinate communications matrix structure for the Bank.
• Produce internal communications products including newsletters.
• Preparations of ad hoc and periodic reports on activities related to the role and share with the supervisor in a timely manner.
• Coordinate with stakeholders.
• Adhere to the bank policies, procedures, guidelines, and related standards.
• Any other roles and responsibilities as may be assigned by the supervisor.

Qualifications

• Bachelor’s Degree in any discipline from a reputable university.
• Postgraduate qualifications in media, public relations or related discipline are an added advantage.

Work Experience

• At least 5 years' experience in a newsroom or communications agency in a media relations function.
• Demonstrable experience in writing, especially writing to a deadline.
• Events coordination is an added advantage.

Competencies

Technical Competencies

• Strong writing and oral skills.
• Ability to meet strict, short-term deadlines.
• Crisis management skills.

Behavioral/ General Competencies

• Leadership and people management including performance management, coaching & mentoring - Ability to motivate, influence staff to act towards achieving a common goal. Create and articulate a vision, inspiring others to work towards achieving the vision and providing developmental and stretching opportunities to staff - in line with skills, abilities, and experience.
• Planning and organization - Ability to organize work, set priorities, and determine resource requirements; determine short or long-term goals and strategies to achieve them; coordinate with other stakeholders or part of the organization to accomplish goals.
• Quality orientation - Ability to check work to ensure accuracy. Adopt a disciplined approach to work and drive for closure, results, and success.
• Communication and information sharing -Ability to express information clearly and succinctly, orally and in writing, considering the audience and the nature of the information.
• Professionalism, work ethic and integrity - Ability to convey a high level of excellence and competence on delivery of duty.
• Critical and analytical thinking and problem-solving skills- ability to understand issues from multiple perspectives/layers and take account of the wider business context when crafting solutions.
• Risk management- ability to identify departmental risks and develop mitigating measures.
• Collaboration and teamwork - Ability to work collaboratively within a group of people to achieve a common goal. Support team members to take decisions independently and take the lead in their area of expertise.
• Accountability and professional development – Ability to take and accept responsibility and outcome thereof in an open and transparent manner.
• Customer focus - Ability to demonstrate concern for the expectations of customers and prioritize them as well as convey realistic expectations to both internal and external customers.
• Resilience - Ability to withstand operational challenges and maintain momentum.
• Decision making - the ability to make better decisions, as defined by decision-making principles posited by models of rational choice.
• Emotional Intelligence -manages emotions in a mature and composed manner as expected of staff.