Design and Innovation Specialist, Living Labs at PATH

We are seeking a creative, passionate design and behavior change professional seeking to grow their career while making a difference in people’s lives. This role will work with other Design and Innovation Specialists, the Design and Innovation Lead and the Lead Product Manager on a variety of rapidly-iterative projects focused on co-creating and testing solutions to improve delivery of primary health care services and the outcomes associated with these services. We are looking for someone who is ready to jump in to a fast-paced project and fearlessly share and test ideas. To augment the project’s current capacity and fill existing gaps, we are looking for someone with strong background in qualitative research, including qualitative data management, analysis and reporting. Experience in human centered design, the health care system and skills in conducting literature review will be an added advantage.

Specific Duties And Responsibilities

• Provides support and executes Living Labs program activities in human centered design along with other functional or skill areas (e.g., behavioral science, business analysis, technical product management, usability engineering, etc.) to projects.
• Collaborates with public and/or private sector partners, including academic and research organizations, to facilitate implementation of project activities.
• Develops tools and processes for qualitative data collection.
• Collect qualitative data using manual and digital tools to understand users’ and challenges/ opportunities related to their experiences.
• Manages qualitative data and quantitative data analysis.
• Leads in development of reports and visualization of qualitative insights.
• Documents project success stories.
• Conduct rapid literature review and compile insights on emerging ideas and solutions
• Support assessment of health worker experience and devise creative solutions to improve service delivery.
• Participate in ideation, prototyping, and testing of solutions to improve health service delivery and health worker motivation in rapid iteration.
• Put the user first - have deep empathy and understanding of what challenges they face and what inspires them in doing their jobs.
• Diligently, transparently, and in real-time document and share iterations and learnings.
• Collaborate virtually with project leadership and second country team.
• Evaluate and recommend solutions with the most potential for impact.

Required Experience

• A Bachelor’s degree in anthropology, sociology, psychology or other relevant fields with strong qualitative training. A diploma in a relevant field with significant experience in conducting qualitative research and/ or human centered design will also be considered.
• A minimum of one year’s experience in conducting qualitative research centered on lived experience, human-centered design, behavior change, and/ or design.
• Versatile and responsive working virtually with remote teams.
• Comfortable with working openly and transparently, sharing works-in-progress, failures, successes, and lessons-learned.
• Creative and curious.
• Voracious learner.
• Passionate about addressing health issues in low-resource settings.
• Receptive to and values open and honest feedback from colleagues and stakeholders.
• Fearless about sharing ideas.
• Independent thinker that takes initiative.
• Must have legal authorization to work in Kenya.