Digital Collections Agent (Contract) at HF Group

Reporting To: Team Leader Digital Collections Team 

Overall Job Purpose

Responsible for collection of Digital loans from overdue accounts. The role holder contact the customers whose loans are past their repayment due date for payment plans and to recover the amount owed to the bank

Principle Accountabilities

• Keep track of assigned accounts to identify outstanding debts.
• Plan course of action to recover outstanding payments.
• Contact debtors to inquire of their payment status.
• Negotiate payoff deadlines or payment plans.
• Handle questions or complaints regarding the digital loans.
• Investigate and resolve discrepancies together with the Team Leader.
• Create trust relationships with debtors when possible to avoid any future challenges
• Update account status regularly.
• Keep superiors updated of debtors unwilling or unable to pay when necessary.
• Participate in team meetings and huddles for improvements in the team process and tasks

Minimum Qualifications, Knowledge and Experience

• A business related degree
• At least 1year work experience in a bank or financial services institution in a similar role.

Key Competencies and Skills

• Experience in working with targets and tight deadlines.
• Working knowledge of MS Office and databases.
• Excellent communication and people skills.
• Apt in negotiating and persuading.
• Ability to be courteous and compassionate without lacking confidence.
• Proven experience as debt collector will be an added advantage.