Digital Credit Portfolio Manager at Absa Bank Limited

Job Summary

To plan and oversee the delivery of accurate and timeous banking transactions through the execution of predefined objectives as per agreed standard operating procedures (SOPs).

Job Summary / Purpose

• To effectively support the head of mobile lending policy and portfolio management in developing strategies throughout the credit cycle including prospect targeting and acquisition, exposure management, customer marketing, collections, and recovery.
• Scorecard reviews
• Sampling responsibility to ensure credit quality is maintained.
• Perform Portfolio Quality Reviews
• Perform data analysis, forecasting and generate management information used in mobile lending credit portfolio management.

Key accountabilities/Deliverables/Outcomes

Data Analysis and Manipulation 80%

• In collaboration with the business counterparts, develop, implement, and maintain credit risk strategies.
• Execute Data Analysis – Data Extraction & Manipulation Tasks –
• Programming Tasks
• Collect relevant customer data from bank’s internal MI systems.
• Analyze and interpret customer data relating to Credit Risk processes using statistical and data analysis packages such as SAS, Terra data, Excel.
• Communicate analytic results to both technical and non-technical audiences, using Microsoft Excel worksheets and Power point presentations.
• Support managers by providing relevant and timely analysis for current projects and ad-hoc queries.
• Provide analysis to support managers with business-as-usual activities such as Credit Risk strategy changes.
• Continuously strive to improve Absa’s decision support systems.
• In conjunction with the Credit Policy Manager, develop, implement, and maintain credit risk strategies for the Retail credit business (operating, organizational, physical and technology models).
• Be responsible for the successful design, development, and implementation of any Retail Risk programs of change, ensuring that the benefits of such change are driven out and maximized and change embedded into the BAU operations.
• Manage service level agreements with internal customers.
• Continuous improvement of the Management Information base to ensure they remain relevant, reflect credit risk appetite and are useful to provide the business with information for use in decision making and policy matters.
• Number of accounts / outstanding balances
• Delinquency statistics
• Scorecard and policy rules monitoring
• responsibilities for Data Integrity.
• Maintain interactive relationship with relevant ARO/Group Risk/Business/Operations/Conformance Teams.
• Challenge pricing and profitability models to maximize value. Ultimate sign off at customer level remains with Business.
• Design, implement and maintain generic strategies for appropriate remedial action on poorly performing accounts in the portfolio.

Leadership Time Split: 20 %

• Be part of a highly motivated team maintaining excellent relationships within own team and wider business to ensure achievement of business goals.
• Consider the training and development needs of the team and support the development and implementation of solutions.
• Act as a role model and drive proactive application of Absa behaviors throughout the team including establishment of common goals and objectives.
• Ensure effective performance development and succession planning for the team.

Preferred Qualifications

• Business Degree in mathematical finance, actuarial science, economics, statistics
• Comprehensive technical credit skills
• General commercial/industry awareness
• Working knowledge of risk management policies, procedures & pricing

Preferred Experience

• Working knowledge of Group policies and strategies relative to the credit function
• Product knowledge
• Detailed understanding / fit of the vision for Risk
• Working knowledge of local country structure and strategy
• Leadership and performance development of a team
• Managing risk and reward

Knowledge and Skills

• Leadership
• People management and coaching
• Communications (written and oral) and presentations
• Effective negotiation and influencing
• Delegation
• Influencing