Digital Credit Products Analyst at Old Mutual Kenya

Job Description

• Reporting to the Senior Manger Credit Analysis, the Digital Credit Products Analyst is responsible for bridging the gap between business needs and technological solutions, ensuring the seamless integration and functionality of the digital credit products and book quality. In collaboration with product managers and technical teams he/she is responsible for the design and implementation of digital credit product features across the Bank.
• He or she conducts market analysis to continuously identify the customers’ needs and advises the Bank on the best digital credit products to meet the changing customer needs and stay competitive. They ensure that all digital credit products comply with regulatory requirements and internal policies. The job holder should have a strong understanding and background of digital financial services, and emerging technological trends in the industry. An understanding of scorecard developments and calibrations and digital limits allocation for clients.

KEY MEASURABLE GOALS

• Digital Products development.
• Digital Products Monitoring and performance review
• Scorecard Monitoring
• Quality of digital Credit facilities (PAR)
• Digital credit products reporting.
• Customer complaints resolutions for Digital Credit products.

Key Responsibilities

• Product Development and Collaboration: Collaborate with product managers and technical teams to design, develop, and implement new digital credit products and features, ensuring smooth integration and optimization.
• Credit Scorecard Management: Support the development, refinement, and review of credit application scorecards, ensuring accuracy and effectiveness, and analyse the impact of scorecard changes on product performance and risk management.
• Growth -Design and develop Credit Limits allocation for new customers and limit enhancement framework for existing customers
• RFO -Develop Income and expenditure review for Digital products.
• Fraud -Review customer trends and responsible for identifying and reporting potential and actual frauds on digital credit platforms including suspicious transnactions.
• Market Research and Analysis: Conduct market research to identify customer needs, competitive landscape, and emerging trends, and analyse product performance data to derive insights and identify areas for improvement.
• Performance Tracking and Reporting: Develop and maintain dashboards and reports to track key performance indicators (KPIs) and continuously evaluate and optimize digital credit products based on data-driven insights and customer feedback.
• Partnerships- Managing external partnership such as Credit Bureaus, BB partners such as Solve and knowledge/Resource sharing, creating a supportive team environment to deliver results for the bank
• Regulatory Compliance and Risk Mitigation: Ensure all digital credit products comply with regulatory requirements and internal policies and assist in identifying and mitigating risks associated with these products.

​​​​​​​Minimum Qualifications / Experience (Required For The Job)

• A bachelor’s degree in information technology, Computer Science, Statistics, Data Analysis or related quantitative field.
• Professional certification in credit/lending
• Conversant with emerging technologies and new digital business model
• Knowledge in artificial intelligence tools and programming Languages such as python is an added advantage

​​​​​​​Technical

• Computer Literacy
• Budgeting skills
• Knowledge on industry regulations