Digital Inclusion Intern at TechnoServe Kenya

The Digital Inclusion Intern will be accountable for the day-to-day management of all digital learning platforms. The role holder will collaborate closely with all project delivery functions to identify systems and processes that can be ‘digitized' on the program, including application management and curriculum content, training delivery, data collection and monitoring and evaluation, and communication within the program and with local organizations. In addition, the holder will provide advisory support to local organizations on the most effective digital tools to improve the efficiency of their systems. Of prime interest is the holder’s ability to understand how young people in the coastal economy obtain, digest, and act on information, through digital means, and translate this information into measurable behavior change.

Primary Functions & Responsibilities:

Digital Content Development Support

• Assist in drafting and editing simple, easy-to-understand training content for entrepreneurs.
• Support script writing for digital learning videos and recorded sessions.
• Help simplify business concepts for low-literacy audiences.
• Translate or adapt content into clear, practical language (including Swahili where necessary).
• Learning Management System (TalentLMS) Administration Support
• Upload the training materials to the LMS.
• Format quizzes, assignments, and learning modules.
• Support learner enrollment and basic troubleshooting.
• Track learner progress and prepare simple participation reports.
• Chatbot & AI Support
• Assist in organizing and cleaning training data for chatbot improvement.
• Test chatbot flows and identify gaps or confusing responses.
• Support updating FAQs and business guidance information.
• Document user feedback and recommend improvements.
• Research & Digital Innovation
• Conduct research on digital tools, AI solutions, and e-learning trends relevant to youth entrepreneurship.
• Support analysis on how participants are using digital tools and AI.
• Benchmark simple digital engagement strategies used by similar programs.
• Communication & Digital Engagement
• Support preparation of digital communication materials (simple guides, infographics, one-pagers).
• Assist in organizing webinars, digital info sessions, or online campaigns.
• Help prepare summaries and reports from digital learning activities.
• Required Languages:Excellent oral, written, and interpersonal skills, including fluency in English and Kiswahili.

Travel:Travel up to 30 % to Kwale, Tana River, Lamu, Kilifi, and Nairobi.

Required Skills and Qualifications:

• Bachelor's degree in a relevant field (e.g., BBIT, computer science, informatics, digital marketing, e-commerce, or similar)
• At least 6 months of relevant experience. Willingness to work in a dynamic work environment
• Ability to measure and produce regular digital reports to influence the digital strategy and enhance beneficiaries' learning.
• Practical knowledge of e-learning, web, social media platforms, and digital advertising analytics, including an understanding of how digital platforms can be best leveraged to meet business needs
• Ability to measure and produce regular digital reports to influence the digital strategy and enhance participants' learning.
• Applicants should be quick learners who enjoy staying up to date with digital trends
• Strong interpersonal, communication, and project management skills, and the ability to interact with internal and external clients.
• Interest in AI, chatbots, and digital innovation, championing digital innovation, AI adoption, and technology-driven problem-solving across programs.
• Comfortable using Google Workspace and learning new digital tools.
• Passion for youth empowerment and entrepreneurship.
• Please attach a portfolio of your previous work experience.