Director ICT Services at Strathmore University

Basic job summary:

The position holder will be responsible for providing overall strategic leadership, direction and coordination of ICT services in the University through a robust and customer-focused set of infrastructure systems, people and services so that ICT becomes a key enabler of the University’s Strategy.

Duties & Responsibilities: 

• University ICT Leadership: Providing vision, leadership, strategic direction and management for University ICT to achieve strategic objectives and goals. Making recommendations and influencing various University offices and executive committees such as the Academic Council and Management Board Committees on ICT strategy, policies, systems, services and related issues.
• ICT Strategy Execution: Overseeing successful implementation of the University’s ICT strategy and services by clearly defining and implementing the ICT business plans. Coordinating short range and long range business and financial planning/budgeting and resource planning towards delivering the Vision, Mission and Strategy for the University.
• Provision of technical support: Ensuring timely provision of technical support for all University’s core business applications, infrastructure systems and services to all University constituents, including staff and students to exceed expectations, be they supported or not supported by SLAs (i.e. documented or undocumented expectations respectively).
• System, Application and Infrastructure Provision: Ensure efficient and effective operations and service by guiding the formulation, development, and user needs anticipation and the implementation of solutions to applications and infrastructure requirements based on the ICT needs of the University including maintenance of the adopted solutions.
• Enhance Student and Staff Experience: Facilitate excellent student and staff experience by working closely with relevant stakeholders to ensure the University optimal use of ICT systems.
• Strategic and Operational ICT Risks Management: To establish protection/security of University’s information assets by advising on and managing the strategic and operational risks associated with the University’s reliance on ICT services.
• ICT Benchmarking: Ensure up to date ICT practices by building active networks with peers across the higher education sector and representing the University in relevant professional bodies and ICT forums.
• People Management: Establish systems to attract, develop, engage, and retain talented individuals and create an environment where they can realize their full potential and contribute to the attainment of functional and organizational goals.

Minimum Academic Qualifications: 

• Master of Science: Computer-Based Information Systems (MSc CIS) or Master of Science: Information Technology (MSc.IT) or a (Masters) Degree in a related field  
• Professional IT qualification and training (ITIL etc.), IT Security (CISA, CISM etc.) and Programme and project management certification (e.g. PMP, PRINCE2);

Experience:

• At least 8 years senior IT management leadership role and managing/leading IT in a complex organization 3 years of which must be in a managerial role

Competencies and Attributes

• Excellent leadership & management skills, including staff motivation
• Business and commercial acumen
• Excellent interpersonal, communication and influencing skills
• Broad technical knowledge and understanding of IT systems
• Familiarity with learning software and systems an advantage