Director of Operations at Accor

What you will be doing:

Reporting to the Country Manager, responsibilities and essential job functions include but are not limited to the following:

• Support the Country Manager in the overall management and strategic direction of the hotel.
• Assist in the preparation of the annual Operations Plan and achieve the profit objectives therein.
• Ensure that monthly financial outlooks for Operating Departments are accurate and are being achieved.
• Ensure the consistent implementation and delivery of the Movenpick Culture and Standards.
• Handle all guest concerns and feedback to ensure effective follow up.
• Assist in the preparation, presentation and subsequent achievement of the hotel's annual Operating Budget, and Capital Expenditure Budget.
• Ensure that monthly financial outlooks for Rooms and Food & Beverage are on time, on target and accurate.
• Assist in staff planning and the maintenance of productivity levels.
• Update and ensure timely awareness of the hotel’s Business Continuity, Emergency and Crisis Management Plans.
• Actively involved in the recruitment process of leadership positions within the operating departments.
• Function as key member of the Hotel Executive Committee and Leadership Team
• Ensure full compliance with Hotel operating controls.
• Collaborate with department heads to optimize efficiency and service quality.
• Foster a culture of excellence, teamwork, and continuous improvement.
• Ensure compliance with brand standards, policies, and regulations.

Qualifications

• Minimum 10 years previous hotel experience in a related field (minimum 2 years as DOO/ Hotel Manager).
• Display strong analytical, organizational, problem solving and administrative skills.
• Ability to adapt to change quickly and strong multi-tasking.
• Extensive Operations management experience with a proven record to coordinate multiple departments and to achieve goals.
• Clear working knowledge of budget planning & execution.
• Exceptional interpersonal and guest relations skills, who is hands on and is system knowledgeable.
• Proven team-leader with outstanding motivational skills and coaching ability.
• Ability to motivate developing leaders to act as entrepreneurs while implementing innovative, profit driven, guest satisfaction oriented solutions.
• Lead by example in building strong employee engagement.
• Bachelor’s degree in a related discipline.
• Excellent communication and organizational skills.