Director of Operations-Equity Afia at Equity Bank Kenya

Job Purpose:

Reporting to the Managing Director, the Director of Operations is a key leadership role responsible for overseeing the operational management and strategic direction of EQA clinics within the franchised network. This position will be responsible for ensuring the seamless operation of hospitals under the EQA brand, working closely with group leadership, franchisees, and senior leadership to drive operational excellence, improve patient care quality, and achieve business goals. 

Key Responsibilities:

• Operational Leadership and Strategy: Develop and execute operational strategies, ensuring operational efficiency, high-quality patient care, and adherence to network set standards. 
• Performance Management: Work with the clinical teams to conduct regular site visits and audits to ensure that all hospitals within the franchise network meet company standards and regulatory requirements, improving care delivery while maintaining cost-effectiveness. 
• Quality Control and Compliance: Lead quality assurance programs aimed at improving patient care, safety, and satisfaction while ensuring compliance to regulatory requirements. 
• Financial Management and Budgeting: Support in developing and managing operational budgets for EQA, working closely with finance teams and franchisees to ensure facilities operate within budget while meeting performance goals. 
• Franchisee Support and Relationship Management: Serve as the main point of contact for franchisees, offering guidance on operational issues, process improvements, and business development. 
• Staffing and Leadership Development: Develop and mentor a high-performing operations team to support the scaling and operational success of the network. 
• Process Improvement and Innovation: Foster a culture of innovation and excellence within the EQA network. 
• Expansion and Growth: Coordinate with the franchisees and expansion & development team to ensure that new hospital facilities align with the operational standards and culture of the brand. 

Qualifications

Qualifications, Professional Memberships, Experience, Competencies & Skills:

• Bachelor's degree in Healthcare Administration, Business Administration, or related field.
• Master’s degree in Healthcare Management or Business Administration preferred
• Minimum of 10 years of experience in healthcare operations, with at least 5 years in a senior management or director-level role in a hospital or healthcare facility.
• Experience in franchising, multi-site operations, or network management in a healthcare setting is highly preferred.
• Strong knowledge of healthcare regulations, accreditation standards, and operational processes.