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Equity Bank Limited (The "Bank”) is incorporated, registered under the Kenyan Companies Act Cap 486 and domiciled in Kenya. The address of the Bank’s registered office is 9th Floor, Equity Centre, P.O. Box 75104 - 00200 Nairobi. The Bank is licensed under the Kenya Banking Act (Chapter 488), and continues to offer retail banking, microfinance a...
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Job Purpose:
The purpose of the role is to build and manage rapport with public sector and institutions clients to ensure optimum customer acquisition, retention, and income generation from sales of all appropriate Assets, liabilities and public sector products of the Bank in line with Budgets, Mission and Vision of the Bank.
Key Accountabilities/ Responsibilities
- Management of ongoing relationships with existing Public partners and where relevant, leverage those relationships to greater collective impact.
- Managing Strategic partnerships agreements within the Public Sector.
- Provide timely and accurate reporting of pipeline, strategic partnerships and management activities.
- Developing own strategy with clear action plans to ensure achievement of desired results.
- Growth of the existing deposit book as per the set organizational targets through growth of current accounts/collection business as well as wholesale deposits from the Public Sector.
- New client onboarding through the development and maintenance of a pipeline of prospective clients within Public Sector to ensure sustainable growth of the Portfolio.
- Identify and address assigned customer needs, ensuring that the overall service provided is in line with customer expectations and the terms of the service offer.
- Provide specialist information, guidance and advise to customers through the delivery of excellent customer service to resolve customer queries and achieve customer satisfaction.
- Prepare Customer sales coverage plans to ensure each relationship is managed according to the Equity Bank customer service charter with regular reviews of the customer portfolio to assess future needs and ongoing fee/income potential.
- Identifying and developing new business proposals efficiently and expeditiously to ensure that potential new business opportunities are not lost to competitors.
- Ensure adherence of all bank’s prescribed processes, standard operating procedures and central bank requirements.
- Ensure great working relationship with team members for overall achievement of departmental goals.
- Ensures that all new businesses are in line with AML/KYC and CTF laws and regulations and customer information is regularly updated.
- Ensure adherence of all bank’s prescribed processes, standard operating procedures and central bank requirements.
- Role Models the Brand and Corporate Values of the Bank both internally and externally.
- Works as part of a team for the purpose of winning together.
- Proposal Writing
- Market Intelligence
- Internal and External Stakeholder management
- Product Development
Qualifications
Qualifications and Experience
- Bachelor’s degree in commerce/business related field.
- Have relevant Banking industry experience in relationship management, product knowledge and risk management within the Public Sector (Both National and County Governments).
- 4 - 7 Years of working experience in the banking industry with 1 - 2 years in a leadership role
- Sound knowledge of the Banking Act and the regulatory framework in the Financial Services Industry
- Sound knowledge of the Public Finance Management Act 2012
- Able to apply financial knowledge and skills to achieve business goals.
- Able to identify and minimize potential and inherent risks in banking.
- Communicates effectively and is able to explain complex Business issues.
- Track record of motivating, managing and developing individuals and teams to achieve results.
- Proficient in the use of Banking and office management systems
Key Skills and competencies
- Goal focused and able to spot business opportunities.
- Builds networks and maintains strong relationships.
- Able to manage and influence others to achieve results.
- Has passion and drive to achieve results under difficult circumstances.
- Pleasant and able to relate well in diverse social set ups and teams.
- Upholds high standard of Professionalism, integrity, and respect for others.
Management and leadership ability:
- Able to identify, motivate and develop talent within the Bank.
- Capacity to influence decisions at senior management levels
- Communicates effectively
- Drives high performance in teams.
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Job Purpose:
To provide strategic leadership in business development in line with bank’s overall strategy. The role responsible in leading the Credit Risk Manager, Relationship Manager -Business, and the Operations & Service Managers in meeting business developments strategic targets and responsible in establishing and maintaining key relationships with stake holders in the achievement of the Bank’s strategic goals.
Active member of the Banks leadership, contributing to strategic, long, medium- and short-term plans aimed at achieving the bank and departmental objectives. Communicate and articulate the business strategy of the Bank to all stakeholders and keep staff engaged and focused on the business developments goals.
Key Accountabilities:
Financial Management
- Spearhead the development of the annual and quarterly financial plans and budgets for the branch.
- Direct the Branch's overall effort in growing business in optimum proportions to achieve set targets.
- Develop and deepen relationships with existing and potential customers. Identify and disseminate market opportunities and information to guide business development efforts and product development.
- Conduct regular business visits both to clients of the Bank, prospects and branch/affiliates of the Bank.
- Maintain a sustainable, profitable and high-quality balance sheet.
- Cost management –enforce cost optimization of the resources.
- Continuously review business case for all products and the branch to ensure that all products and Sectors/Segments contribute positively to the strategic goals of the Bank.
Market & Customer Service
- Act as the Banks's brand ambassador.
- Participate in development & execution of strategies that build the Equity brand and endear it to its chosen markets.
- Position Equity Bank Kenya as a preferred Bank.
- Ensure full adherence to the Bank’s customer service chatter.
- Increase market share in line with strategic ambitions and in a profitable, ethical, and sustainable manner.
Audit Risk & Compliance
- Custodian and enforcement of policies and procedures from regulatory authorities, Equity bank and other stakeholders.
- Put in place effective Business Continuity plan
- Ensure audit and risk rating for the business unit improves and is within set thresholds as per the key performance indicators communicated sometimes.
- Communicate and articulate the Bank’s risk and control environment to the unit staff and ensure good appreciation of the same
People Management
- Maintain the appropriate number and caliber human resource to deliver exceptional service, achieve targets and maximize the business' efficiency and effectiveness.
- Manage succession at all levels and strive to have competent successors for every key position in the branch with the aim of efficient business continuity and cost management.
- Mentor and coach staff to build their capacity to perform the roles assigned to them.
- Provide career guidance and avail learning opportunities and assignments to enhance engagement and career progression.
- Maintain high morale and motivated staff in the branch
- Set performance expectations and conduct performance management evaluations promptly to ensure superior performance levels are maintained.
- Adhere to HR policies in the management of employees.
Performance & Reporting
- Optimize the use of the Bank’s Management Information System for staff performance management.
- Ensure optimum segmentation of the Bank’s client database and targeted marketing on the various business segments.
- Ensure data integrity is maintained regarding the database management and adequate assignment of clientele to business units and to relationship managers/Officers.
- Submission of relevant and timely reports to the various key stakeholders to aid in decision making.
Qualifications
Education and Experience
- Holder of a degree (business related preferably) from a recognized University will be desired) or its equivalent with 7 years’ experience in a managerial function
- Holder of banking professional qualifications such as ACIB or AKIB and working experience in a multicultural environment will have an added advantage
- Over 12 years working experience at Equity Bank/ industry, with prior experience in both Branch operations and credit having served in the current role for more than 5 years
Behavioral Competencies
- Is an inclusive leader with an extroverted interest in people
- Enjoys responsibility, authority and the social initiative required by a leadership position
- Applies pressure in a charismatic way to achieve an objective and to gain acceptance of their point of view
- Applies interpersonal skills, self-confidence, and charisma to influence and persuade
- Is an excellent motivator, knows how to communicate and can persuade
- Is very independent, has no difficulty accepting risks and has a strong sense of urgency.
Leadership Style
- Display initiative and an enthusiastic, positive and persuasive style
- Take immediate control of situations and does what it takes to attain objectives and solve problems
- Makes decisions in a spontaneous and confident way, based on the available information
- Is a good team leader; with a confident and "in charge" attitude to lead the group to the completion of goals
- Encourages direct reports by delegating work, exerting effective controls progressively towards objectives
- Exercises a lot of pressure to get projects completed.
Desired Knowledge
- Thorough understanding of the Banking industry and the policies and procedures of the Bank
- Good knowledge of the business environment, industry regulations and government regulations
- World class customer service skills
- Good working knowledge of MS office suite and Bank’s systems.
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Job Purpose
The role holder will be responsible for securing maximum business within the Education Industry, targeting key sectors such as schools, colleges, semi-autonomous government institutions related to education, publishers, and education-related businesses and service providers. The Relationship Manager will be responsible for driving all sales activities, from lead generation to closing deals, within an assigned territory using a formal and strategic selling approach. This role will further involve developing and executing a comprehensive Operating Plan to achieve both personal and business goals, with a focus on expanding customer sales in the designated region.
Key Responsibilities
- Ensure proper market sensitization of bank products and offerings within the Education Industry.
- Drive portfolio growth, with a specific focus on the Education Industry offering.
- Mobilize deposits to balance both the asset and liability mix.
- Cross-sell bank products to increase the wallet share of clients within the Education sector.
- Provide personalized relationship banking to complement other business functions within the bank.
- Prospect and establish new customers by managing a sales pipeline and delivering proposals that highlight Equity Bank’s value proposition.
- Sell consultatively by detailing products, identifying customer needs, and recommending suitable solutions that Equity Bank can offer.
- Collaborate with sales management to develop strategic business plans to achieve sales growth and meet quotas.
- Partner with the sales management team to provide proposals and implement sales strategies for growth.
- Build and sustain strong relationships with customers to ensure satisfaction and loyalty to the bank.
- Leverage available resources to effectively execute the company’s marketing plan, strategies, and sales processes.
- Represent and develop strong relationships with key players in the Education ecosystem.
- Enhance the visibility of the Equity Brand within the Education Industry.
Qualifications
Qualifications, Experience
- Bachelor’s degree, preferably in a Business-related field.
- Over five (5+) years of experience in a sales environment.
- Sales experience and/or background in relationship management is an added advantage.
- Proficient in MS Office (Excel, Word, PowerPoint).
Key Competencies & Skills
- In-depth understanding of the Education Industry and its ecosystem; prior experience in the education sector is preferred.
- Exceptional communication and team collaboration skills, regularly engaging with institutions and staff.
- Ability to conduct business discussions with business owners and key decision-makers.
- Skilled in handling difficult situations and interactions effectively.
- Ability to work independently, manage time efficiently, and oversee the assigned territory.
- Strong analytical skills with the ability to sell strategically within accounts.
- Ability to understand the operations of individuals, institutions, and customers.
- Willingness to travel to customer locations as needed.
- Proficient in Microsoft Office and general computer skills.
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Job Purpose:
The purpose of the role is to build and manage rapport with Public Sector and Institutional clients in order to ensure optimum customer acquisition, retention, and income generation from sales of all appropriate Assets, liabilities, and other products of the Bank, relevant to the Public Sector and Institutions.
Key Responsibilities:
- Management of ongoing relationships with existing Public Sector and Institutions partners and where relevant, leverage those relationships to create greater collective impact.
- Managing Strategic partnership agreements within the Public and Institutions Sectors.
- Provide timely and accurate reporting of pipelines, strategic partnerships, and customer relationship management activities.
- Developing own strategy with clear action plans to ensure achievement of desired results.
- Growth of the existing deposit book as per the set organizational targets through growth of current accounts/collection business as well as wholesale deposits from the Public and Institutions Sector.
- New client onboarding through the development and maintenance of a pipeline of prospective clients within Public and Institutions Sector to ensure sustainable growth of the Portfolio.
- Identify and address assigned customer needs, ensuring that the overall product or service provided is in line with customer expectations and the terms of the service offer.
- Provide specialist information, guidance, and advice to customers through the delivery of excellent customer service to resolve customer queries and achieve customer satisfaction.
- Prepare Customer sales coverage plans to ensure each relationship is managed according to the Equity Bank customer service charter with regular reviews of the customer portfolio to assess future needs and ongoing fee/income potential.
- Identifying and developing new business proposals efficiently and expeditiously to ensure that potential new business opportunities are not lost to competitors.
- Ensure adherence of all bank’s prescribed processes, standard operating procedures, and central bank requirements.
- Ensure great working relationship with team members for overall achievement of departmental goals
- Ensure that all new businesses are in line with AML/KYC and CTF laws and regulations and customer information is regularly updated.
- Role Model the Brand and Corporate Values of the Bank both internally and externally.
- Works as part of a team for the purpose of winning together.
- Any other role as assigned by the line manager.
Qualifications
Qualifications and Experience
- Bachelor's degree in Commerce or Business related field.
- Minimum of 5 years working in the Banking Industry; with relevant experience in Customer Relationship Management, product knowledge and risk management within the Public and Institutions Sector (Both National and County Governments)
- Sound knowledge of the Banking Act and the regulatory framework in the Financial Services Industry
- Sound knowledge of the Public Finance Management Act 2012
Key skills and competencies
- Able to apply financial knowledge and skills to achieve business goals
- Able to identify and minimize potential and inherent risks in banking
- Communicates effectively and is able to explain complex Business issues
- Track record of motivating, managing and developing individuals and teams to achieve results
- Proficient in the use of Banking and office management systems
- Goal focused and able to spot business opportunities
- Builds networks and maintains strong relationships
- Able to manage and influence others to achieve results
- Has passion and drive to achieve results under difficult circumstances
- Pleasant and able to relate well in diverse social set ups and teams
- Upholds high standard of Professionalism, integrity and respect for others.
- Able to identify, motivate and develop talent within the Bank.
- Capacity to influence decisions at senior management levels
- Communicates effectively
- Drives high performance in teams.
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Job Purpose:
The Core Banking Applications Developer will support the business to achieve its goals and objectives using effective, contemporary IT practices, modern technologies, and adhering to the laid down policies and procedures to achieve the strategic objectives. The resource will offer both functional and technical expertise related to core banking applications, in the areas of operations, credit, clearing, payments, trade finance, treasury, custodial, integrations, databases, information security, etc. The developer will provide expert knowledge and facilitate knowledge transfer and training to meet the key objectives of IT; ensure systems availability, provide continuity, confidentiality, and continuous Improvement.
Job Responsibilities/ Accountabilities:
- Finacle scripting (SSO, CRM, CORE, C24, FI), Java programming, javascript scripting, customization and enhancements of new and existing functionalities and workflows
- Provide Level 2 (L2) technical & functional and administration support of applications ensuring compliance with business expectation.
- Development of new inbound and outbound APIs for Core, CRM, SSO, SVS, RI
- Report development
- Carry out troubleshooting, installation, configurations, correction of scripts including optimizations, guidance, escalations, coordination with vendor & end user training.
- Implement and maintain systems for monitoring/audit of functionalities.
- Develop and update technical procedures, release notes/ deployment architectures and desktop instruction documents for all assigned applications.
- Implement changes in parameters, configurations and deployment of patches based on approved Change / Configuration Management process.
- Provide required support for rollout of new functionalities, products, processes, and mandates.
- Provide regular status update of issues / requirements assigned / allocated.
- Adhere to bank’s incident, problem, and change management processes (Ticket assignment and resolution, Problem management to resolve root cause of repeat incidents, attend CAB meetings and verify all changes implemented are properly tested to minimise incidents related to changes).
- Support business in executing UATs.
- Support the execution of design, planning and implementation of bank projects that promote business needs.
- Ensure security of data and information within the Applications Systems (Data Protection laws apply).
- Support the business continuity management activities (deployment, restoration, failovers, DR testing)
- Training of the application to the relevant support teams.
- Efficient and effectiveness in issue resolution.
- Demonstration of sound technical judgement, communication skills and talented development capabilities.
- To maintain the Culture Brand of the organization and customer service.
- Contribute to business growth and sales of the organization.
Qualifications
Essential Knowledge
- Excellent understanding of Information Technology policies and procedures. Excellent knowledge of local IT standards, laws and regulations.
- Expert knowledge; exhibits an exceptional degree of ingenuity, creativity and resourcefulness. Leads the development of highly advanced technologies, principles, theories and concepts. Guides and transfers knowledge to the team.
Key Critical Competencies
- Enterprise IT skills.
- Excellent and effective communications skills, both orally and in writing.
- Being adaptable, excellent Teamwork/Interpersonal skills.
- Customer handling skills
- Work under pressure and multitask
- Flexibility to work in 24x7 environment
- Analytical, troubleshooting & problem-solving skills
- Understanding of organization, vision, mission, and culture
- Understanding of banking processes, technologies, and best practices
- Understanding of below mentioned platforms, applications, databases, and utilities:
- UNIX / Linux / MS Windows Server
- Programming Languages (Java, Js, C++, JavaScript, XML)
- Scripting languages including unix
- Oracle, SQL, PL-SQL
- Web Technologies (J2EE, IIS, Weblogic, Apache)
- Banking, Financial sector and Insurance domain knowledge
Requirements:
- Bachelor’s degree in IT or equivalent.
- Experience in application system administration skills and certifications for example: linux, microservices, database (oracle, mssql, mysql, db2, postgre, maria, etc), middlewares (weblogic, websphere, tomcat, wildfly, etc) , Java ,sql, Window Powershell, C++, unix scripting, and other related certifications.
- Solid experience in problem analysis and resolution of software problems, proven ability to function in a self –directed environment.
- Experienced in project management and running multiple projects.
- Innovative thinker who is positive, proactive, and readily embraces change.
- Able to operate in a performance driven organization.
- Culturally aware and adept at working across multiple geographies.
- An ability to work in tight deadlines and within constraints.
- Prior experience in clearing, branch operations, trade finance, credit, customizations, reports
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JOB PURPOSE
- To maintain an efficient Card Management system and deliver quality service to both internal and external customers by ensuring availability of systems at all times (24*7*365)
- To provide IT expertise to partners e.g. Card Business/PMO etc. as and when required and ensure compliance with payment associations (VISA/MasterCard/UnionPay International etc.)
KEY RESPONSIBILITIES
- Ensure 24/7 availability of Authorization system and any other systems as required by users
- Root Cause Analysis of incidents
- Provide second level support for issues raised by system users
- System administration for a healthy platform to service customer requests
- Ensure Card systems are updated to comply with Payment Association Standards (Mandates) and provision of MIS reports to end users
- Performing systems upgrades, updates when they are due and collaboration of vendors
- Support improvement and delivery of new Card products/services
- BCP for Card systems
- Evaluation and assessment of technical requirements for systems implementation or requiring enhancements/Improvements
- Management of system resources, application tuning/optimization and performance monitoring
- Payments Card Systems (PCI) Issuing/Acquiring management and user support on ATMs & business applications.
- Knowledge of Operational risk management i.e. AML and KYC principles.
- Agency Banking systems support
- Vendor negotiation and contract management
- Project management
- Adherence to Change management and governance frameworks
- Support improvement and delivery of new products/services
- Integration of E-commerce solutions/platforms
- Support of the EOD processing
- Review project status, action pending tasks and provide update to stakeholders
Qualifications
- Bachelor’s Degree IT/Computer Science
- Minimum 4 years of experience
- Professional Certificate in related field e.g. ITIL/Oracle/Linux/RHEL 7
- Systems administration with at least 3 years’ experience in a Busy IT environment, Experience with Payment schemes (VISA/MC/UPI/JCB etc.)
- Systems administration with at least 3 years’ experience in a Busy IT environment, Experience with Payment schemes (VISA/MC/UPI/JCB etc.)
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Job Purpose
Primarily be responsible for planning and coordinating Records Management & Archives Administration procedures, policies, systems and devising ways to streamline Archiving processes. Goal is to ensure all Archives support activities are carried out efficiently and effectively.
Key responsibilities
Governance
- Compliance with all statutory & regulatory requirements.
- Satisfactory Audit ratings & Closure of All audit issues.
- Identification of Risks and sign off of the Risk Register and monitoring to ensure closure/Mitigation actions are updated.
- Support in reviewing and filing of department monthly RCSA (Risk control self-assessment).
- Has overall responsibility for setting appropriate records management policies and procedures.
- Monitors, measures, and reports on compliance with records management policies and procedures across the Bank.
- Ensures all staff in the Bank are sensitized on records management policies and procedures.
Financial/Planning & Budget Management
- Departmental annual budgeting, monitoring and controlling.
- Set clear and well-defined actions to achieve set budget savings in all expense lines.
Archives performance Management & Reporting
- Leads the Archives & Records Management department members to develop records management functions within the Bank.
- Coordinate Records acquisitions & transfers from Business units within SLA.
- Ensure prompt KYC monthly filing under the real time archiving model.
- Coordinate Document Retrieval Incidences handling; Success rate and turnaround time as per SLA.
- Ensure prompt Records disposal in line with approved retention schedules.
- Space Optimization - Maintain 10% archival space availability.
- Coordinate branch Outreach, Training and Awareness.
- Improve department quarterly NPS score.
- Coordinate EDRMS roll out.
- Provide oversight for effective and efficient running of the department.
- Drive department strategy within the wider corporate framework.
- Identify and provide optimum records management resources.
- Drive the banks transition to electronic records management systems.
- Provide weekly monthly quarterly & annual reports as required.
Qualifications
- Academic Qualifications: Bachelor’s degree in Information Sciences with a bias in Archives & Records management
- Desired work experience: Minimum of 5 - 10 years proven experience in a similar role
Technical Competencies:
- A good understanding of development and management of Records Management Systems and Archives Administration techniques
- Knowledge and experience in modern trends in Archives and Records Management programs and systems
- Understanding of the safety and health regulations and applications at the work place
- Knowledge and effective application of all relevant policies, processes, procedures and guidelines to consistently achieve set compliance levels.
- Good knowledge of Records standards or benchmarks.
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Job Purpose:
Reporting to the Director of Operations, the Regional Operations Officer is responsible for overseeing the operational performance of Equity Afia Clinics within a specific region. This role ensures each clinic meets established standards for quality, compliance, and profitability while fostering an environment of operational excellence and patient-centred care. The Regional Operations Officer will act as a liaison between franchise owners, clinic administrators, and the head office leadership team, providing hands-on support and strategic guidance to drive clinic success.
Key Responsibilities:
- Regional Operations Oversight: Oversee the daily operational activities of clinic franchise locations within the region, ensuring each clinic adheres to corporate standards and SOPs.
- Franchisee and Clinic Support: Serve as the primary contact for franchise owners and clinic administrators within the region, providing operational guidance and assist in resolving operational issues. This is in partnership with the Human Resources and Quality teams to ensure clinic staff are equipped with the necessary skills and knowledge to provide exceptional patient care.
- Quality Assurance and Compliance: Review audit reports and quality assurance checks carried out across the region to ensure compliance with health, safety, and regulatory requirements.
- Financial Performance and Budget Management: Analyze financial reports for each clinic to ensure they meet regional financial targets, identifying opportunities for cost control and revenue growth.
- Regional Strategy and Growth: In collaboration with the Director of Operations, develop regional growth strategies, identifying market opportunities and locations.
Qualifications
Qualifications, Professional Memberships, Experience, Competencies & Skills:
- Bachelor’s degree in Business Administration, Public Health, Science or related field required
- MBA or relevant certification in healthcare management is a plus.
- Over 5 years experience in operational leadership experience, preferably in a multi-site healthcare environment (e.g., outpatient clinics, Hospital Groups or franchised healthcare operations).
- Knowledge of healthcare regulations, compliance, patient care standards, and clinic management.
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Job Purpose:
Reporting to the Managing Director, the Director of Operations is a key leadership role responsible for overseeing the operational management and strategic direction of EQA clinics within the franchised network. This position will be responsible for ensuring the seamless operation of hospitals under the EQA brand, working closely with group leadership, franchisees, and senior leadership to drive operational excellence, improve patient care quality, and achieve business goals.
Key Responsibilities:
- Operational Leadership and Strategy: Develop and execute operational strategies, ensuring operational efficiency, high-quality patient care, and adherence to network set standards.
- Performance Management: Work with the clinical teams to conduct regular site visits and audits to ensure that all hospitals within the franchise network meet company standards and regulatory requirements, improving care delivery while maintaining cost-effectiveness.
- Quality Control and Compliance: Lead quality assurance programs aimed at improving patient care, safety, and satisfaction while ensuring compliance to regulatory requirements.
- Financial Management and Budgeting: Support in developing and managing operational budgets for EQA, working closely with finance teams and franchisees to ensure facilities operate within budget while meeting performance goals.
- Franchisee Support and Relationship Management: Serve as the main point of contact for franchisees, offering guidance on operational issues, process improvements, and business development.
- Staffing and Leadership Development: Develop and mentor a high-performing operations team to support the scaling and operational success of the network.
- Process Improvement and Innovation: Foster a culture of innovation and excellence within the EQA network.
- Expansion and Growth: Coordinate with the franchisees and expansion & development team to ensure that new hospital facilities align with the operational standards and culture of the brand.
Qualifications
Qualifications, Professional Memberships, Experience, Competencies & Skills:
- Bachelor's degree in Healthcare Administration, Business Administration, or related field.
- Master’s degree in Healthcare Management or Business Administration preferred
- Minimum of 10 years of experience in healthcare operations, with at least 5 years in a senior management or director-level role in a hospital or healthcare facility.
- Experience in franchising, multi-site operations, or network management in a healthcare setting is highly preferred.
- Strong knowledge of healthcare regulations, accreditation standards, and operational processes.
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Job Purpose:
Reporting to the Managing Director, the Head of Human Resources (HR) for is a strategic leadership role responsible for overseeing the entire HR function across the network. This position will lead HR strategy, policies, and practices to ensure the recruitment, development, and retention of a high-performing workforce that supports the organization’s goals and values. The Head of HR will work closely with group management, franchisees, and senior leadership to foster a culture of excellence, enhance employee engagement, and drive operational success across the hospital network.
Key Responsibilities:
- HR Strategy and Leadership: Develop and implement HR strategies that align with the franchisor’s business goals and values, ensuring that the HR function supports the growth and operational objectives of the clinics network.
- Talent Acquisition and Workforce Planning: Develop and implement talent acquisition and workforce planning strategies to ensure that clinics are adequately staffed, considering operational needs, turnover rates, and seasonal variations in healthcare demand.
- Performance Management and Employee Development: Provide guidance and leadership on performance reviews, talent assessments, and succession planning to ensure that network leadership teams are supported in managing employee performance and development.
- Employee Relations and Engagement: Develop and implement strategies to enhance employee engagement and retention, ensuring that staff feel valued, supported, and motivated to deliver high-quality care this while promoting and supporting initiatives related to diversity, equity, and inclusion across the franchise network.
- Compensation and Benefits: Create, monitor and assess the effectiveness of compensation strategies and benefits programs, making adjustment proposals as needed to ensure the hospitals remain competitive in attracting and retaining talent.
- Compliance and Labor Relations: Ensure compliance with labor laws and regulations, including those specific to the healthcare industry and relevant oversite bodies.
- HR Technology and Data Management: Oversee the implementation and optimization of HR technologies and systems to streamline HR processes, enhance data collection, and improve decision-making.
- Franchisee Support and HR Best Practices: Serve as a key resource for franchisees, providing guidance on HR policies, employee relations, and best practices in staffing and workforce management.
Qualifications
Qualifications, Professional Memberships, Experience, Competencies & Skills:
- Bachelor’s degree in Human Resources, Business Administration, or a related field
- Master’s degree will be an added advantage
- IHRM active membership
- Minimum of 10 years of HR experience, with at least 5 years in a leadership role, preferably in a healthcare or hospital environment.
- Proven experience working in a multi-site, franchise-based business or healthcare network is highly desirable.
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Job Purpose:
Reporting to the Managing Director, the General Manager - Finance is a strategic leadership role that combines financial management, operational oversight, and business acumen to support the growth and profitability of the EQA network. This position will be responsible for overseeing all financial functions within the franchised hospital network, including financial planning, budgeting, forecasting, financial reporting, and performance analysis.
Key Responsibilities:
- Financial Strategy and Leadership: Lead the development and implementation of financial strategies that align with the EQA network’s business objectives. Working closely with senior leadership to assess and execute growth opportunities, including new hospital openings, network expansions, and franchisee support.
- Financial Planning and Analysis: Lead the preparation and analysis of monthly, quarterly, and annual financial reports, providing insights and recommendations to improve financial performance in line with budgeting forecasts.
- Financial Reporting and Compliance: Ensure timely and accurate financial reporting to senior management, stakeholders, and regulatory bodies, in compliance with all applicable healthcare financial regulations and standards.
- Revenue Cycle Management: Oversee the financial aspects of the network revenue cycle, including billing, collections, and accounts receivable, working with franchisees to optimize cash flow and reduce outstanding receivables.
- Cost Control and Profitability: Develop and implement strategies to control costs across the EQA network, focusing on operational efficiencies, staffing models, and supply chain management.
- Franchisee Financial Support: Work closely with franchisees to monitor their financial performance, identifying opportunities for improvement and providing support in areas such as budgeting, financial reporting, and cost management.
- Risk Management and Internal Controls: Lead efforts to identify, assess, and mitigate financial risks across the network, including potential compliance issues, revenue shortfalls, and operational inefficiencies.
- Team Leadership and Development: Lead and mentor the finance team, fostering a culture of high performance, collaboration, and continuous improvement.
Qualifications
Qualifications, Professional Memberships, Experience, Competencies & Skills:
- Bachelor’s degree in Finance, Accounting, Healthcare Administration, or a related field
- Master’s degree is an added advantage
- CPA preferred
- Minimum of 10 years of experience in financial management, with at least 5 years in a leadership role within the healthcare sector, preferably in a hospital or multi-site healthcare system.
- Experience working in or with franchised businesses, particularly in healthcare, is highly desirable.
Method of Application
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