Relationship Manager - Education at Equity Bank Kenya

Job Purpose

The role holder will be responsible for securing maximum business within the Education Industry, targeting key sectors such as schools, colleges, semi-autonomous government institutions related to education, publishers, and education-related businesses and service providers. The Relationship Manager will be responsible for driving all sales activities, from lead generation to closing deals, within an assigned territory using a formal and strategic selling approach. This role will further involve developing and executing a comprehensive Operating Plan to achieve both personal and business goals, with a focus on expanding customer sales in the designated region.

Key Responsibilities

• Ensure proper market sensitization of bank products and offerings within the Education Industry.
• Drive portfolio growth, with a specific focus on the Education Industry offering.
• Mobilize deposits to balance both the asset and liability mix.
• Cross-sell bank products to increase the wallet share of clients within the Education sector.
• Provide personalized relationship banking to complement other business functions within the bank.
• Prospect and establish new customers by managing a sales pipeline and delivering proposals that highlight Equity Bank’s value proposition.
• Sell consultatively by detailing products, identifying customer needs, and recommending suitable solutions that Equity Bank can offer.
• Collaborate with sales management to develop strategic business plans to achieve sales growth and meet quotas.
• Partner with the sales management team to provide proposals and implement sales strategies for growth.
• Build and sustain strong relationships with customers to ensure satisfaction and loyalty to the bank.
• Leverage available resources to effectively execute the company’s marketing plan, strategies, and sales processes.
• Represent and develop strong relationships with key players in the Education ecosystem.
• Enhance the visibility of the Equity Brand within the Education Industry.

Qualifications

Qualifications, Experience

• Bachelor’s degree, preferably in a Business-related field.
• Over five (5+) years of experience in a sales environment.
• Sales experience and/or background in relationship management is an added advantage.
• Proficient in MS Office (Excel, Word, PowerPoint).

Key Competencies & Skills

• In-depth understanding of the Education Industry and its ecosystem; prior experience in the education sector is preferred.
• Exceptional communication and team collaboration skills, regularly engaging with institutions and staff.
• Ability to conduct business discussions with business owners and key decision-makers.
• Skilled in handling difficult situations and interactions effectively.
• Ability to work independently, manage time efficiently, and oversee the assigned territory.
• Strong analytical skills with the ability to sell strategically within accounts.
• Ability to understand the operations of individuals, institutions, and customers.
• Willingness to travel to customer locations as needed.
• Proficient in Microsoft Office and general computer skills.