Regional Operations Manager (Equity Afia) at Equity Bank Kenya

Job Purpose:

Reporting to the Director of Operations, the Regional Operations Officer is responsible for overseeing the operational performance of Equity Afia Clinics within a specific region. This role ensures each clinic meets established standards for quality, compliance, and profitability while fostering an environment of operational excellence and patient-centred care. The Regional Operations Officer will act as a liaison between franchise owners, clinic administrators, and the head office leadership team, providing hands-on support and strategic guidance to drive clinic success. 

Key Responsibilities:

• Regional Operations Oversight: Oversee the daily operational activities of clinic franchise locations within the region, ensuring each clinic adheres to corporate standards and SOPs. 
• Franchisee and Clinic Support: Serve as the primary contact for franchise owners and clinic administrators within the region, providing operational guidance and assist in resolving operational issues. This is in partnership with the Human Resources and Quality teams to ensure clinic staff are equipped with the necessary skills and knowledge to provide exceptional patient care. 
• Quality Assurance and Compliance: Review audit reports and quality assurance checks carried out across the region to ensure compliance with health, safety, and regulatory requirements. 
• Financial Performance and Budget Management: Analyze financial reports for each clinic to ensure they meet regional financial targets, identifying opportunities for cost control and revenue growth. 
• Regional Strategy and Growth: In collaboration with the Director of Operations, develop regional growth strategies, identifying market opportunities and locations. 

Qualifications

Qualifications, Professional Memberships, Experience, Competencies & Skills:

• Bachelor’s degree in Business Administration, Public Health, Science or related field required
• MBA or relevant certification in healthcare management is a plus.
• Over 5 years experience in operational leadership experience, preferably in a multi-site healthcare environment (e.g., outpatient clinics, Hospital Groups or franchised healthcare operations).
• Knowledge of healthcare regulations, compliance, patient care standards, and clinic management.