Director of Product Design at Koko Networks

What You Will Do

• As one of our most senior Product leaders and as a business leader you will shape business and product strategy, manage budgets and headcount, and guide and track value creation
• You will provide strategic clarity and a compelling narrative that brings together customer, user, and business needs - enabling teams to translate that into clear deliverables and measurable outcomes
• You are a strong people manager, building and developing a team of product designers to be among the best in Kenya and Africa
• You will develop strong partnerships and co-create with KOKO’s ExCo, leadership and Technology teams, and external stakeholders to ensure high levels of alignment in your area
• You will define a product design vision, along with a plan for evolutionary, iterative updates, that move us towards that larger vision over time
• You will elevate the role, perception, and strategic value of not only the Product Design team but also design concepts such as design thinking, high quality user research, and human-centered design across the enterprise
• You will improve how we design and build product; work with product leaders to ensure our combined teams produce elegant, practical, and coherent designs for users and customers; and be an advocate for user-centered design
• You will set the bar for ‘world class’ research and design work through coaching/mentoring the design of products and solutions, focusing especially on higher-level strategic design work and the most complex design and usability challenges
• You will bring and build deep domain knowledge and experience; people across the company will look to you as an expert; and you leverage it through teaching, guiding and coaching others

We use a suite of tools including Miro, Figma, Userberry, and Hotjar to name just a few. We’re also quick to adopt better tools and processes, so you’ll be more than welcome to help shape our tool suite.

What You Will Bring to KOKO

• 8+ years of product design & UX/UI experience - ideally some in industrial/logistics settings and/or with a focus on complex flows and use cases across customer journeys
• At least five years building and leading a highly effective design organisation that has demonstrated excellence in product design and been through significant growth and/or other organisational challenges
• Broad experience across multiple areas of design such as user research, product discovery, industrial, visual, interaction, experience, and service design
• The ideal candidate must be a strong strategic leader, very confident and competent at leading individuals and teams, and building relationships and shaping strategic more broadly across the organisation
• You have a growth mindset; a willingness to own problems. You are comfortable with ambiguity, have a passion for building product, a desire to make things better, and a sense of optimism
• You’re able to easily switch between thinking creatively and analytically for best results
• Ideally you have experience in a test-driven environment (A/B testing) and the ability to employ qualitative and quantitative data to generate insights that help inform design direction