Director of Product - Ecommerce at Wasoko

Wasoko is seeking an experienced, data-driven & highly technical product management professional with an extensive background in building solutions for small businesses including payment solutions and mobile wallets.

Duties & Responsibilities:

• Take charge of the product vision and planning the roadmap for driving unassisted orders and merchant self-service at Wasoko.
• Perform in-depth analyses of user cohorts in terms of key commercial metrics as well as attributes such as demographic, location, shop size, shop type etc. to guide your roadmap decisions.
• Run frequent field trips and in person user research to deepen your understanding of the target persona and their most pressing needs.
• Drive design, prototyping, A/B testing and solution development of key features to attract & retain more users and improve key metrics such as funnel conversion, AOV & ARPU and repeat purchase cadence.
• Mentor the PMs to draft detailed product requirements.
• Lead sprint execution in collaboration with engineering management.
• Communicate & coordinate diligently with technology stakeholders.
• Plan and orchestrate feature releases in collaboration with Product Marketing.
• Measure & report success on implementations.

Requirements:

The ideal candidate has ≥ 10 years of experience in designing & implementing, and/or integrating third party software for

• Product / category search & discovery
• In app promotions, offers and discounts
• Shopping cart & checkout design
• Mobile money payments
• Mobile wallets
• Returns management
• Order tracking experience
• in the context of small business software solutions for developing countries or emerging markets.
• In-depth experience with the below is of great importance to this role.
• low connectivity environments
• low quality smartphones and feature phones
• IVR
• WhatsApp and Text bots

In addition, the ideal candidate possesses the following skills, traits & qualifications:

• University degree in Business, Computer Science and/or relevant equivalent experience
• Expert in agile product management practices and tools
• Experienced in developing applications for low end devices and poor connectivity environments
• Excellent verbal & written communication skills
• Diligent and forthcoming collaborator across multi-disciplinary teams