Director, Visa Consulting & Analytics at Visa

Job Description

Visa Consulting and Analytics (VC&A) drives tangible, impactful and financial results for Visa’s network clients, including both financial services and merchants. Drawing on our expertise in strategy consulting, data analytics, brand management, marketing, operational and macroeconomics, Visa Consulting and Analytics solves the most strategic problems for our clients.

The Director role for East Africa will play a leadership role on a team of experienced strategic consulting professionals developing and delivering high impact projects for Visa’s East Africa client base (a region that has 13 countries and a current focus of 5 countries). They will be responsible for Potential engagements which could include market expansion, revenue uplift, segmentation, portfolio management diagnostics, authorization optimization strategies, assessments of digital product and marketing programs, development of new products with implementation roadmaps, and optimizing client customer servicing processes.

The Director – Lead of Visa Consulting & Analytics (East Africa) is a key leadership position in both the SSA VCA team and the Visa East Africa. We are looking for highly motivated, strategic, analytical individuals who will deliver strategic thought leadership, problem diagnostics and high impact solutions to clients. The incumbent must be able to develop enduring, strategic relationships with clients and across the Visa organization.

Principal Responsibilities/Key Results Area

• Leading the East Africa consulting team. VCA engagements include portfolio management, cards and retail business strategy, digital strategy, and risk management, and will involve the use of deep consulting, banking and data science expertise. 
• Using VISA and external data to analyze client needs across the focus markets and identify opportunities for consulting assignments with VISA’s key clients.
• In coordination with Country Managers and Account Executives, develop plans for consulting activity, develop project pitches and secure new Consulting assignments with clients, as well as re-engagements opportunities via a consultative sales approach in assigned markets.
• Deliver Consulting projects. Resolve complex strategic problems. Synthesize and manage complex project structures when required. Manage, facilitate and implement consulting services and meet client's business targets (assignment objectives, project scope, budget, paperwork, external consultants' supervision and project delivery). Work closely with other VISA groups, including Product, Marketing etc., to ensure a seamless Consulting experience in the countries of focus.
• Work on client site to design and project manage the implementation of marketing campaigns, value propositions and prepaid & credit products
• Develop and deliver client training programs and impart best practices knowledge sharing to VISA clients.
• Where appropriate, work with designated practice areas globally to incorporate best practice, source analytical or other services and leverage global consulting solutions.
• Where appropriate, deliver and manage a network of external Consultants for projects that require external support and:
• Maintain excellent liaison and supervision of external consultants' deliveries.
• Assist in selecting, recruiting, inducting and training external consulting firms.
• Work with other teams and external consultants to develop new and improved tools and techniques for future consulting activities.
• Talent development and coaching, including a demonstrable track record of leadership in an equivalent role, supported by evidence of leadership skills and the development of high potential individuals and teams over several years.  Visa Consulting and Analytics has an outstanding record in encouraging diversity and accelerating career growth within Visa, and this will be a critical factor in the future success of the team. 

Qualifications

• Bachelor's degree or equivalent. Master’s degree preferred.
• At least 10 years of solid experience in the following areas: value proposition design, digital transformation experience, product development and launch, portfolio and P&L management in the credit and prepaid space
• Experience should be gained within a top-tier bank or the financial services practice of a top-tier consulting firm. A combination of regional and global experience strongly desired.
• Deep consulting skills and client engagement capabilities. Advanced client contact and presentation skills. Credibility with clients and working teams and diplomatic skills to extract desired outcomes. Comfortable interacting with and presenting to senior management of clients and VISA.
• Highly analytical with advanced PowerPoint skills and Excel skills. SAS skills preferred.
• Superior project management skills. Fluent communicator.
• Results driven, flexible and both internally and externally customer focused.
• Able to travel frequently and work on client site for extended periods across SSA.
• Self-motivated and able to use own initiative with limited direction.
• Strong teamwork and collaboration skills with the ability to work effectively with inter-disciplinary groups.
• Ability to work in a multi-cultural environment.
• Fluency in English mandatory