Dispatch Associate at Bridge Talent Management

Duties & Responsibilities:

Order Processing:

• Review and process customer orders, ensuring accuracy and completeness of information.
• Communicate any discrepancies or missing details to the engineering team or any other relevant teams.

Dispatch and Delivery Coordination:

• Preparing and aligning daily route plans.
• Ensuring dispatched merchandise arrives safely at their drop-off points.
• Ensure dispatch products are of good quality as per the Quality SOP.
• Track shipments in real time and proactively address any potential delays or issues.
• Ensure dispatch/loaded quantities are accurate as per the vehicle’s loading list
• Offer solutions to challenges encountered in the field by the delivery team.
• Manage delivery exceptions, such as missed deliveries or damaged goods, and find solutions to ensure customer satisfaction.
• Improve the efficiency of Fleet Utilization.

Documentation Management:

• Maintain accurate records of all deliveries, including tracking numbers, delivery dates, and customer information in the delivery management software i.e Track POD/Fleet
• Filing and monitoring the fueling trackers for the fleet.
• Assist with reconciling delivery discrepancies.

Compliance:

• Manage delivery team’s compliance with policies, procedures & SOPs

Customer Service:

• Respond to customer inquiries regarding deliveries in a timely and professional manner.
• Provide accurate information and address customer concerns efficiently.
• Work to resolve customer complaints and ensure their satisfaction with the delivery process.

Additional Duties:

• Assist with warehouse operations as needed, including picking and packing orders.
• Facilitate the safe arrival of procured goods to the warehouse when called upon.
• Maintain a clean and organized work environment.
• Contribute to a positive and collaborative team atmosphere.
• Follow all company policies and procedures.

Requirements

• Minimum of 3 years of hands-on experience in dispatch and logistics management, preferably within the FMCG sector.
• Bachelors degree in Supply Chain Management, Logistics, or a relevant field.
• Prior experience using dispatch software
• Prior experience in a startup environment is highly desirable, demonstrating adaptability in a fast-paced and dynamic setting.
• Proven ability to oversee on-time and in-full dispatch and delivery operations.
• Strict adherence to logistics procedures, demonstrating a strong commitment to compliance and the confidence to enforce regulations.
• Intermediate proficiency in MS Office tools i.e., Excel, Word, PowerPoint
• Exceptional organizational skills and attention to detail, with the capacity to manage a large fleet efficiently and delivery team.
• Demonstrates integrity and transparency in work practices, and readily acknowledges and addresses issues promptly.
• Previous experience in a supervisory or team leader role, with the ability to motivate, train, and supervise a team.
• Excellent communication skills, with the ability to convey information effectively and instructions to team members and other stakeholders.
• Flexibility to work varying shifts, including evenings, weekends, and holidays, as necessary.
• Strong problem-solving skills, with the ability to identify and resolve operational and inventory issues.