Dispatch Supervisor at Brites Management

Dispatch Management

• To provide a professional dispatch service to customers, encompassing both speed and accuracy
• Ensure Stock is supplied to customers within specified parameters
• Dispatch Assistants receive correct documentation to pick, allocate and distribute products to customers
• Correct stock and volume issued
• Compliance to stock dispatch administration requirements
• Receive delivery requests and confirm delivery requirements
• Complete delivery documentation accurately and in full
• Relationship management in order to increase basket size
• Schedule deliveries to ensure optimal efficiency of drivers and vehicles
• Track and monitor driver progress and compliance relating to scheduling, policies
• and service standards
• Receive and reconcile delivery documentation, address discrepancies and maintain accurate records
• Manage customer returns according to agreed standards
• Transfer data from the order sheet and invoices to the dispatch sheet
• Ensures that correct truck assigned to correct route is loaded.
• Supervises the loading team ensuring that loading is done in a correct and timely manner.
• Ensure accurate transfer of data from order sheet and invoices to the dispatch sheet
• Ensure correct and timely loading and dispatch
• Accuracy of transfer of data from order sheet and invoices to dispatch sheet
• Adherence to truck dispatch schedule
• Accuracy of loading based on the route order (route invoices)
• Route dispatch time schedule adherence

Customer Service

• Understand and manage processes that impact the customer
• Customers are engaged in a professional and friendly manner that reflects the
• company values and customer service standards
• Zero tolerance of poor customer service
• Demonstrate a service culture
• All customer communication is conducted in line with the company standards and procedures

Stock Management

• Understanding of store budgets
• Accurate stock allocation and reconciliation
• Stock loss is contained within defined standards
• Customer returns and damaged goods are processed according to defined procedures and standards

System and Process Management

• Accurate and timeous input and extraction of data according to standard operating
• System modifications managed according to standard operating procedures.
• System related problems are identified and reported according to standard operating
• Participate in continuous system improvements

Reporting and People Management

• Reports are completed as per the procedural requirements
• Tracking documentation and administration is completed according to the required
• procedures within given time parameters
• Dispatch errors are maintained below the approved error percentage and are
• recorded, investigated and reflected in reports
• Drive a culture that emphasises quality, continuous improvement, key employee
• retention and development, and high standard of performance
• Conduct Performance Management (Goals for Growth) in line with company processes, systems and cycles
• Non-performance is addressed and remedial action taken
• Meetings to discuss, motivate and address deliverables, progress and challenges are
• actioned according to company requirements
• Uphold company values
• Employees are trained and assessed in line with the skills matrix
• Development plans are in place and training requirements are identified and managed
• Personal development plans are in place and effectively managed
• Succession plans in place for business critical roles

Requirements

• Bachelor’s Degree, Diploma/Certificate in warehousing, Logistics and Business Related Course
• 5 years similar experience
• MUST have experience working with SAP- SAP Stock Management/ SAP Materials Management/ SAP BI
• Customer service skills
• Stock management skills
• Teamwork and Integrity
• Supervisory skills
• Retail management
• Basic financial management
• Merchandising
• Buying and supply chain management
• Warehouse / Dispatch management
• Planning and organizational skills
• Accuracy of loading vs order
• Speed of response and effecting changes to duty roster when there is need