Dispatch Supervisor at Frank Management Consult Ltd

Key Responsibilities:

• Plan, organize, and oversee daily dispatch activities to guarantee on-time deliveries.
• Supervise drivers and loading staff to ensure high delivery accuracy and smooth operations.
• Track fleet usage, fuel efficiency, and vehicle maintenance requirements.
• Work closely with warehouse and sales teams to confirm order accuracy before dispatch.
• Review all dispatch documentation—including delivery notes, invoices, and route schedules—for completeness and correctness.
• Ensure all dispatch activities align with company policies, transport laws, and customer expectations.
• Maintain precise dispatch records and prepare daily or weekly reports on deliveries, fleet condition, and performance indicators.
• Assist with internal audits and implement corrective actions to address dispatch-related issues.
• Monitor the movement of goods and reconcile any returned items or discrepancies.
• Lead, guide, and motivate the dispatch team to meet daily delivery goals.
• Hold routine briefings and ensure all team members follow safety standards and compliance guidelines.
• Provide coaching and training to improve team performance and discipline.

Minimum Requirements:

• Degree/Diploma in Logistics, Supply Chain Management, or related field.
• 4+ years’ experience in dispatch or logistics operations in the FMCG cold chain products.
• Strong knowledge of fleet management, route planning, and warehouse coordination.
• Proficiency in Microsoft Office Suite and experience using SAP or warehouse management systems (WMS).