At Nairobi Central Hardware Ltd, our primary mission is to create opportunities for you and to enhance our communities. To achieve this, we deliver high-quality general hardware and safety-wear products used in construction, manufacturing, home improvement, plumbing, and agriculture.
Our management philosophy is centered around building a strong, sustaina...
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Supervise Dispatch Operations: Oversee the day-to-day dispatch operations, ensuring timely and accurate deliveries of orders to customers.
Team Management: Lead, motivate, and manage the dispatch team, including assigning tasks, monitoring performance, and ensuring a high level of efficiency and productivity.
Inventory Management: Work closely with the warehouse team to monitor stock levels, coordinate the picking of products, and ensure orders are accurately packed and dispatched.
Order Coordination: Liaise with the sales team to ensure that customer orders are prioritized and dispatched in accordance with agreed timelines.
Quality Control: Conduct quality checks on all outgoing products to ensure they meet company standards and customer expectations.
Documentation and Reporting: Maintain accurate dispatch records, generate daily reports, and track deliveries. Address any discrepancies or issues promptly.
Customer Interaction: Address customer concerns related to deliveries and resolve any issues to ensure customer satisfaction.
Safety and Compliance: Ensure compliance with safety regulations and company policies in the dispatch area to maintain a safe working environment.
Qualifications & Experience:
Education: Diploma or degree in Supply Chain Management, Business Administration, or a related field.
Experience: At least 3 years of experience in a similar role, preferably in a hardware or logistics environment.
Leadership Skills: Proven ability to manage and lead a team effectively, with excellent organizational and interpersonal skills.
Attention to Detail: Strong focus on accuracy and quality control in order processing and dispatch.
Problem Solving: Ability to troubleshoot and resolve issues efficiently, ensuring minimal disruption to operations.
Communication Skills: Excellent verbal and written communication skills.
Technology Proficiency: Familiarity with inventory management systems and Microsoft Office Suite (Excel, Word, etc.).
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