Driver at Radisson Hotel Group

Tasks, Duties And Responsibilities

• Performs a variety of duties to assist hotel guests and patrons such as:
• Welcoming guests at the airport
• Inviting guests to sit down in the shuttle telling them when they will be departing and how long it will take to arrive at the hotel
• Driving safely and secure
• Unloading and loading baggage
• Giving directions and answering inquiries
• Maintains the vehicle clean.
• Respects all safety procedures and traffic codes.
• Call guests by name whenever possible.
• Reports to supervisor if any damage of the luggage.

GENERAL DUTIES

• Provides and maintains the highest standard of guest care and service.
• Maintains a high standard of personal hygiene and grooming at all times.
• Ensures that designated uniform is worn, well pressed and in a good state of repair and to ensure that name badge is worn at all times.
• Have a good knowledge of all hotel facilities and be able to answer guest questions in a quick, polite and helpful manner.
• Handle any guest complaints or problems promptly and to ensure that all resolved / unresolved incidents are reported to the Supervisor.
• Ensures company, hotel and statutory rules, regulations and policies are adhered to at all times.
• Acts on your responsibilities for Health and Safety and work.
• Be security conscious with respect to guest, staff and hotel property / welfare and to report suspicious circumstances to the Supervisor.
• Follows all procedures set up for the protection of the environment.

SECURITY, HEALTH AND SAFETY

• Ensures that guest details are not disclosed
• Maintains high confidentiality in regards to guest privacy
• Reports any suspicious behavior of guests and staff to the GRM and Security
• Notifies GRM and Executive Housekeeper regarding lost and found objects
• Ensures that all potential and real hazards are reported appropriately immediately
• Follows emergency procedures to provide for the security and safety of guests and employees
• Works in a safe manner that does not harm or injure self or others
• Maintains the highest standards of personal hygiene, dress, uniform, appearance, body language and conduct
• Responsible Business: show involvement and be interested in environmental and/or social issues by participating in Responsible Business hotel and departmental activities

GUEST RELATIONS

• Welcomes and escorts guests upon arrival; exhibits courteous manners
• Provides guests with hotel brochures, local maps, and restaurant menus as requested, and refers them to the Concierge for further information
• Proactively informs Front Office staff regarding spelling of guest’s names based on luggage labels
• Knows the names of key people within The Carlson Rezidor Hotel Group
• Uses the right approach to respond to negative comments and complaints; and notifies GRM, and appropriate Department Head immediately for appropriate follow-up