Data Operations Manager at Drugs for Neglected Diseases initiative (DNDi)

Purpose of the position

• To oversee and provide ICT Technology Infrastructure for the organization.
• To set up data management systems, monitor their implementation, and review performance of those systems.
• Contribute to organizational policy regarding quality standards and strategic planning for information and data management systems.
• To work with appropriate project staff, to ensure that efficient, reliable and ICH-GCP Compliant Data Management Systems are in place in DNDi Data Centre

Specific Job Responsibilities

• To set up data management systems, monitor their implementation, and review performance of those systems.
• To design, set up and validate databases for research projects and prepare the necessary documentation for the same.
• To provide input into case report form development.
• To contribute to the development of information Systems related Standard Operating Procedures (SOPs) for the Data Center, in compliance with Good Clinical Practice (GCP).
• To evaluate user needs and system functionality and ensuring that ICT facilities meet these needs.
• To plan, develop and implement the ICT policy.
• To schedule upgrades and security backups of hardware and software systems.
• To research on and install new systems.
• To guarantee the smooth running of all ICT systems, including anti-virus software, print services and email provision.
• To ensure that software licensing laws are adhered to.
• To provide secure access to the network for remote users.
• To secure data from internal and external attack.
• To offer users appropriate support and advice.
• To ensure that backup systems operate effectively.
• To participate in efforts geared towards improving the effectiveness and efficiency of operations in accordance with the policies and procedures as laid down in the organization’s Quality Manual.
• The above list of responsibilities is not exhaustive, and you may be required to undertake other responsibilities appropriate to your grade. This job description may be subject to review.

Reporting line

• The Data Operations Manager reports to Senior Manager Biostatistics
• Directly supervises Data Managers.

Job Requirements

Skills and Attributes

• Strong ability to use initiative, prioritize, multi-task, and work well under pressure to meet deadlines
• Clear and systematic thinking that demonstrates good judgment and problem-solving competencies
• Strong communication skills in multicultural, multi-lingual environments
• Strong ability to work effectively as part of a multicultural team
• Well organized and structured
• Strong analytical skills
• Strong ability to provide high level support in project/program delivery
• Strong ability to manage medium/large projects with budget management
• Strategic thinking and leadership abilities
• Strong management, negotiation, and advocacy skills
• Has autonomy for taking actions and decisions
• Strong ability to interact with external stakeholders
• Lead and motivate a small team for optimum performance, supervising junior staff

Experience

• Minimum 10 years' relevant experience in which at least 4 years at Senior Officer level
• Proven ability to work effectively in a team environment and matrix structure
• Experience working in clinical research with an understanding of GCP principles.
• Experience of OpenClinica and/or Electronic Data Capture (EDC)
• Experience in training/mentoring other programmers/data managers.

Education

• Advanced post graduate degree or graduate degree with equivalent in experience to reach Master level in Computer Science / IT / ICT or related discipline.

Other Requirements

Travel up to 25%

• French language proficiency desirable