E-Commerce Manager at Peoplelink Consultants Ltd

RESPONSIBILITIES

• Responsible for the overall operation and sales growth on key e- commerce platforms like Jumia and Kilimall.
• Develop and execute quarterly/annual sales targets, diligently monitoring core metrics such as traffic, conversion rate, average order value, and repurchase rate.
• Optimize product listing strategy, pricing, and all promotional activities based on insights derived from sales data.
• Plan and execute major promotional events (e.g., Black Friday, Mid-Year Sale), coordinating all activities with design, logistics, warehousing, and customer service teams.
• Collaborate with the marketing team to formulate both on- platform and external marketing schemes to boost traffic and sales conversion rates.
• Maintain brand image across platforms, continuously optimizing product detail pages, store visuals, and the overall user experience.
• Follow up on user feedback and meticulously analyze comments and after-sales data to continuously improve product performance and service delivery.
• Maintain close communication with headquarters' teams (e- commerce, marketing, and sales) to ensure consistency in pricing and promotional strategies.
• Manage inventory and shipping processes, ensuring efficient fulfillment and maintaining high levels of customer satisfaction.

REQUIREMENTS

• Bachelor's degree or higher, with 3-5 years of e-commerce operations or sales experience.
• Familiarity with the backend and promotional tools of mainstream e-commerce platforms.
• Sensitive to data, possessing the ability to analyze and optimize strategy.
• Passionate about marketing and brand operation, with an interest in the consumer electronics or mobile phone industry.
• Preference given to candidates with experience in creativity and content production (copywriting, graphic design, video editing).