E-Commerce Manager at Robert Walters

Key Responsibilities

• Manage and enhance the performance of our online store, ensuring it operates as efficiently as a physical store.
• Oversee online traffic, drive promotions, and develop strategies to convert visits into sales.
• Lead a small team, including managing WhatsApp channels for customer interactions.
• Report directly to the Commercial Manager and work closely with the CEO and Head of Marketing.
• Develop and execute strategies for achieving sales targets and managing KPIs.
• Structure the website for optimal customer conversion from visit to checkout.
• Head up sales efforts digitally and manage the online sales channel effectively.
• Interact with stakeholders and manage relationships to ensure the success of the online store.

Requirements

• Proven experience in e-commerce, with a strong understanding of online sales and digital marketing.
• Preferably candidates with Retail Industry Experience.
• Experience managing teams and online traffic.
• Ability to structure and optimise websites for improved customer conversion rates.
• Strong leadership skills with the ability to manage and motivate a team.
• Excellent communication skills, both written and verbal.