E-Commerce Operations Analyst Intern at Aquantuo

Job Summary:

• The E-Commerce Operations Analyst Intern will support the company's operational efficiency by ensuring seamless tracking, customer service, and coordination of shipments. The intern will work closely with cross-functional teams to provide real-time updates, address client inquiries, and ensure smooth execution of e-commerce processes.

Key Responsibilities

System Monitoring and Reporting

• Identify and report issues with the company website and apps in a timely manner.

Customer Engagement

• Respond to all emails, phone calls, WhatsApp messages, social media engagements, and live chat messages in real-time or within 15 minutes of receipt.
• Provide exceptional customer service across multiple communication channels, ensuring a positive client experience.
• Work with sales and marketing teams to convert prospects into satisfied users.
• Order and Request Management
• Ensure real-time status updates for all client requests across the company’s five service areas.
• Create and track tickets for all issues, ensuring timely resolution and proper communication.
• Follow up on all pending items and requests, ensuring prompt updates and completion.

Shipping and Delivery Coordination

• Oversee the sorting and delivery of items to ensure timely and accurate delivery.
• Coordinate the preparation of shipping documents for both imports and exports, ensuring adherence to IATA and IAC guidelines.
• Track shipment progress on third-party platforms and provide real-time updates until arrival at the destination country.
• Ensure packages received from remote offices are delivered intact and as received.
• Facilitate the receipt and processing of exports to ensure timely delivery.

Operational Reporting

• Prepare and share a daily turnover report with the upcoming shift and management, providing status updates on daily tasks.

Requirements

Educational Qualifications

• Bachelor's degree/diploma in Business, Marketing, Economics, or a related field.
• Experience in E-Commerce is an added advantage

Skills and Experience

• Experience in customer service and social media management.
• A strong commitment to providing excellent customer service.
• Excellent written and verbal communication skills.
• Outstanding interpersonal skills, with the ability to quickly build rapport with customers.
• Proficiency in Microsoft applications, including Word, Excel, PowerPoint, and Outlook.
• Ability to multitask and work comfortably in a fast-paced environment.
• Ability to work with minimal supervision and take initiative.
• This internship provides an excellent opportunity for career growth and hands-on experience in e-commerce operations. Candidates with a passion for customer service, attention to detail, and a proactive approach to problem-solving are encouraged to apply.

This is a short term Internship opportunity