Chatter / Customer Support Representative at Solvo Global

About the job

• We are looking for an experienced Chatter / Customer Support Representative to join our team in Kenya. The ideal candidate is an excellent written communicator, customer-oriented, proactive, and able to handle multiple conversations simultaneously while delivering an outstanding customer experience.

Requirements:

• Minimum 1 year of experience as a Chatter, Live Chat Agent, Customer Support Representative, or in a similar role.
• Excellent written communication and typing skills.
• Ability to manage multiple chats and tasks simultaneously.
• Strong problem-solving and customer service skills.
• Proactive, organized, and results-driven mindset.
• Basic to intermediate knowledge of CRM and digital communication tools.
• Intermediate to advanced English proficiency.
• Full-time availability with flexibility to work different shifts as needed.
• Ability to work on-site in Kenya.

Key Responsibilities:

• Respond to customer inquiries through live chat platforms.
• Provide accurate information about products and services.
• Assist customers with questions, concerns, and issue resolution.
• Maintain a high level of customer satisfaction and engagement.
• Document customer interactions and update internal systems accordingly.
• Collaborate with internal teams to ensure efficient problem resolution.
• Follow company policies and quality standards at all times.