E-Learning Support Officer at Kenya Methodist University (KeMU)

LEARNING SUPPORT OFFICER: KeMU/ADM/VBL/3/2/2025; 1 POSITION, NAIROBI CAMPUS

The E-Learning Support Officer plays a crucial role in ensuring that students successfully navigate and engage with online and blended learning environments. This position provides technical support, orientation, and academic guidance to learners, ensuring a seamless online learning experience. The officer monitors student progress, troubleshoots LMS-related challenges, and works closely with faculty, IT teams, and student support services to enhance learning experiences

Duties and Responsibilities

Reporting to the Coordinator E-Learner Support - Blended and Virtual Learning, the Learning Support Officer will be expected to:-

• Conduct pre-course guidance where prospective students receive a clear and realistic explanation of the expectations placed upon them for study of their programme through the blended and virtual learning mode of study.
• Provide explanation of any IT requirements, such as access to a computer or tablet, bandwidth of internet connection etc.
• Carry out orientation for all new blended and virtual learning mode students, outlining their own responsibilities as learners, and the commitments of the University for support while undertaking their programme(s).
• Provide students with clear and up-to-date information and documentation about the learning support available to them locally or remotely for their programme(s).
• Prepare a schedule for learner support through timetabled activities such as tutorial sessions, trainings and workshops, or web-based conferences:
• Provide students with ample and appropriate opportunities to give formal feedback on their experience as blended and virtual learners and about their programme(s).
• Provide data for preparation of program reports, student progress reports, course and material development reports, student completion reports in line with the university expectations.
• Ensure adherence of BVL procedures and guidelines in line with National/ Regional/International agencies for compliance purposes.
• Participate in training academic staff on development and review training manuals in line with set standards and guidelines by the Commission for University Education to ensure delivery of quality programmes.
• Participate in training Students in Virtual and Blended Learning in the University.
• Carry out any other duties assigned by the supervisor.

Minimum Requirements

• Bachelor’s Degree (Minimum Requirement) in Education Technology, Instructional Design, Computer Science, Information Systems, Education, or a related field.
• At least two (2) year experience in student support services in an online or blended learning environment in an institution of Higher learning or comparable organisation
• Proficiency in LMS platforms and EdTech tools.
• Excellent communication and interpersonal skills to support students effectively.
• Ability to analyse student engagement data and provide intervention strategies.