eCommerce Payments Risk Officer at Equity Bank Kenya

Purpose of the Role

• To help Equity Bank eCommerce merchants manage the risk of taking payments (predominantly credit and debit card) online. This will include analyzing transaction data to identify emerging fraud trends, developing strategies to mitigate these trends, and working closely with Payment Facilitators and Direct Merchants in implementation of risk strategies using a combination of industry tools.

Principal Responsibilities/Key Results Area

• Analyze transaction data with a view to optimizing risk management strategies for merchants.
• Produce regular, detailed reports that clearly explain to the team performance of current risk strategies, and if appropriate, how these can be improved.
• Deliver occasional training sessions to Payment Facilitators in Kenya and across Equity Bank subsidiaries on eCommerce risk industry best practice in transaction monitoring.
• Required to interpret and analyze complex transaction data and identify patterns and trends, and escalate risk concerns
• Risk review new accounts and recommend approvals or rejections as guided by Equity Banks risk policy and the Global acquiring risk standards
• Analyze Chargebacks as received from different issuers and provide reports of the same to team leader
• Escalate both transaction and chargeback volatility as reviewed from analyzed eCommerce data

Reporting Relationships & Interactions

• This role reports to the Merchant Risk manager, the individual will be expected to interact effectively with direct line management and other team members

Key Competencies

• Strong communication skills, with the ability to write clear and concise reports
• Strong presentation skills and ability to prepare PowerPoint slides
• Excellent organizational skills and attention to details
• Strong Microsoft Excel skills (for example, use of pivot tables, VLOOKUP queries).
• Experience of interpreting results from fraud tools used to combat online card fraud

Qualifications

• Bachelor’s degree in finance, Business or any Social Science
• Minimum of two years of experience working in either Card Acquiring/Card Fraud/Card Risk/Analytics/Compliance teams at Equity Bank