Ecosystem Manager at Family Bank Ltd

Job Purpose:

• The Ecosystems role drives innovative client-centric solutions, fostering cross-team collaboration, and promoting a culture of cross-selling for optimal growth, retention, and profitability. In small agile teams, the Ecosystems Manager pioneers valuable solutions within identified customer ecosystems, overseeing self-assigned products' end-to-end delivery, enhancing capabilities, and strategizing future product direction.
• Responsible for the commercial strategy, the Ecosystem Manager ensures strategic planning, budgeting, and achievement of financial targets, utilizing market research, partnerships, and an entrepreneurial mindset to establish competitive digital business models. They lead sales, marketing, and growth efforts, optimizing performance through data-driven insights and proactive corrective actions while guiding regional business teams toward aligned ecosystem strategies.
• In this role, an entrepreneurial mindset, strategic planning skills, and expertise in marketing and growth management are essential to strategically drive product success, customer engagement, and revenue growth, while preventing business loss and fostering organizational alignment.
• Key Responsibilities:

Strategy & Financial (30%)

•  Identify and create compelling ecosystem offerings through collaboration with RMs, and formulate relevant Go-to-Market strategies.
•  Develop relationships, alliances, and partnerships to position the bank advantageously in customer ecosystems.
•  Innovate and drive new models for deep customer engagement and revenue generation within ecosystems.
•  Formulate and execute business models, products, and Go-To-Market strategies for assigned ecosystems.
•  Establish and grow ecosystem users and revenue, meeting predefined KPIs.
•  Foster strategic partnerships that drive transformative programs and solutions.
•  Drive strategic planning, budgeting, and financial targets achievement for the ecosystem.
•  Develop the business case and commercial strategy for ecosystem transformation.

Internal Business Processes (30%)

•  Manage project and cross-functional teams, ensuring effective organization and performance management.
•  Collect market feedback and communicate insights to internal teams.
•  Lead sales efforts to position ecosystem strategy initiatives with clients.
•  Govern and assure effective processes within the ecosystem.
•  Define partner onboarding, management standards, and quality assurance processes.
•  Implement procedures to support ecosystem growth throughout the customer journey.

Customer Centricity (20%)

•  Lead discussions with stakeholders to understand customer needs and guide solution development.
•  Enhance brand visibility and engagement with ecosystem stakeholders.
• HR Department Doc.
•  Host events, conferences, and engagements to maximize stakeholder value.
•  Analyse markets and identify growth opportunities.
•  Design and orchestrate ecosystem/channel strategies and go-to-market motions.

Learning & Growth (20%)

•  Design an adaptable functional structure aligned with the ecosystem's commercial strategy.
•  Develop recruitment, learning, and performance strategies to attract and retain talent.
•  Mentor and lead a high-performing team, driving strategic marketing initiatives.
•  Drive continuous learning and job enrichment to enhance team performance.
•  Develop unique career opportunities for team members and nurture their talents.

The Person:

The ideal candidate must possess the following:

Qualifications:

•  A Bachelor’s degree in business management, Accounting, Economics, Commerce, Finance or related fields.
•  MBA or a master’s degree in a business field is desirable.
•  At least 8 years work experience, 5 of which should have been in management capacity in a similar sized organization having participated in strategy development and implementation.

Key Competencies and Attributes:

•  Strong track record in developing new ventures and strategic business partnerships with demonstrable commercial impact and significant strengthening of customer acquisition and loyalty.
•  More than 3 years in Cash Management products covering e-payments, collections and liquidity management., ecosystem and transactional banking.
•  A strong background and understanding of business, Banking & FinTech.
•  Commercially minded
•  Ability to lead and deliver results that have significant impact on the organization through diverse teams
•  Excellent communication skill
•  Deep professional experience developing GTM and ecosystem strategies related to digital transformation, cloud, mobility, and emerging technologies
•  Naturally inquisitive and successful in researching key issues.
•  Ability to assess the organization’s vision, goals, objectives, and strategies to identify the desired future.
•  Understands financial management concepts, can use the principles to develop business cases, describe events and incorporate the same in problem solving and decision making