Supplier Support Associate at Eldotec Consultancy Services Ltd

Job Description

The Supplier Support Associate will report to the Manager, Supplier Support. The Supplier Support Associate will support the Supplier Support team in obtaining declarations and other important information from non-responsive suppliers in our client’s supply chains.

Key Requirements And Responsibilities

• Communicate with suppliers through a multi channel approach including emails, phone calls and conference calls to gather compliance information, assist with compliance requests, and confirm quality of the documents provided;
• Work directly with top tier suppliers to be a valuable resource to help them respond to their compliance requests;
• Handle inbound calls from suppliers to help them troubleshoot, navigate their compliance requests by providing a positive experience;
• Engage with unresponsive suppliers through outbound calls, supplier education and webinar invites;
• Language support may be required to help with internal translations, hosting webinars, and joining prospect calls with the Sales team;
• Work closely with Program Success team to strategize on the best approach for new customers, client campaigns and supplier issues;
• Validate and ensure Quality Assurance for compliance data provided by our suppliers;
• Initiate, in coordination with the Supplier Support Lead, proactive improvement projects designed to:
  • Improve overall delivery of services to our Supplier groups;
  • Support the ongoing improvement of our systems and processes.
• Act as a peer mentor to Supplier Support Agents & Associates as required;
• Keep up to date with new regulations and changes in Assent’s products to become an expert in your field;
• Be familiar with corporate security policies and follow the guidance set out by processes and procedures of Assent Compliance.

Qualifications

• Excellent verbal and written communication skills, primarily in English, however proficiency in additional languages is required for certain supplier groups;
• Bachelor’s Degree/Higher diploma from a recognized learning institution;
• 3-5 years related work experience (eg. administration, reporting, research & data, supplier/customer support, call centres);
• Excellent ability to manage time effectively and juggle multiple priorities at one time;
• Advanced computer proficiency using MS Office Suite and Google Applications, able to leverage all functions proactively to effectively and efficiently;
• Self-starter, excellent time management skills and the ability to adhere to assigned deadlines;
• Solutions-first attitude, self-motivated to proactively engage with our suppliers through multiple channels;
• Builds productive and stable working relationships internally and externally in the interest of supporting our suppliers needs;
• Possess intermediate to advanced regulatory knowledge in order to consult with suppliers in providing requested information;
• You are highly adaptable, flexible and thrive in a fast-paced, dynamic business environment;
• You are naturally curious about technology or how things work;
• You are diligent and detail-oriented- you pay high attention to detail and you double-check everything