Eligibility Representative at Cigna

Main Responsibilities: 

• Maintain the membership database, by accurately recording and updating information received 
• Ensure all membership updates adhere to policy terms and conditions, as well as legal, compliance and underwriting requirements  
• Communicate directly with clients via email and telephone within the agreed service levels 
• Monitor productivity to ensure you are always achieving own and team productivity and accuracy goals 

Experience Required: 

• Database Entry and/or Database Management experience essential 
• Experience within a Customer Service environment  
• Proficient in Microsoft Word, Excel and Outlook – advanced Excel would be advantageous 
• Educated to standard grade English and Mathematics  
• Experience from an insurance background preferred 

Skills/Qualities: 

• Strong interpersonal skills with excellent written/verbal communication skills 
• Must possess excellent attention to detail, with a high level of accuracy  
• Must be able to review information and exercise judgement 
• Ability to organise, prioritise and manage workflow to meet individual and team production standards 
• Ability to work under own initiative 
• Customer focussed with developed problem-solving abilities and a proactive approach to proposing/implementing process improvements 
• Good analytical skills 
• Ability to navigate systems and applications with ease 
• Regulatory awareness 
• Ability to work within a large team 
• Adaptable to change with a flexible approach to supporting team tasks