Customer Success Associate at Elloe

Key Responsibilities

• Providing customers with product training or support during their subscription term
• Have a comprehensive knowledge of the company’s business model in order to answer all customer related inquires
• Listening to customers’ needs and providing solutions that meet those needs
• Documenting customer interactions with details about the nature of the interaction and any resolutions achieved
• Monitoring customer accounts to ensure that they are having a positive experience with the company’s products or services
• Identifying potential problems with customers’ accounts and communicating with them to resolve issues
• Coordinating with other departments such as engineering, marketing, and sales to ensure that customers’ needs are met
• Creating reports on customer activity such as usage patterns or product interest
• Interacting with customers via phone calls, emails, web chats, or text messages to answer questions about products or services
• Helping customers make informed decisions about their purchases by providing information about pricing, terms and conditions, and other details about products or services

Qualifications

• Bachelor’s degree preferred
• Mad multi-tasking skills
• Exceptional verbal communication skills, especially over the phone
• A positive, polite, confident, sincere and friendly disposition
• The ability to solve problems & to think quickly on your feet (figuratively – we’ll provide a chair)
• The ability to stay calm, cool and collected during stressful phone conversations
• Flexibility – we’re growing and evolving, and you’ll need to come along for the ride
• An eye for detail