Jobs Career Advice Signup
X

Send this job to a friend

X

Did you notice an error or suspect this job is scam? Tell us.

  • Posted: Nov 1, 2022
    Deadline: Not specified
    • @gmail.com
    • @yahoo.com
    • @outlook.com
  • Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us

    Elloe AI is a conversational commerce platform for Facebook Messenger, Instagram, and WhatsApp that allows small businesses to answer customer questions in real-time, receive bookings, sell online, and collect valuable customer data. Our mission is to empower small businesses and customers to build stronger relationships - as if they were friends. Creatin...
    Read more about this company

     

    Customer Success Associate

    Key Responsibilities

    • Providing customers with product training or support during their subscription term
    • Have a comprehensive knowledge of the company’s business model in order to answer all customer related inquires
    • Listening to customers’ needs and providing solutions that meet those needs
    • Documenting customer interactions with details about the nature of the interaction and any resolutions achieved
    • Monitoring customer accounts to ensure that they are having a positive experience with the company’s products or services
    • Identifying potential problems with customers’ accounts and communicating with them to resolve issues
    • Coordinating with other departments such as engineering, marketing, and sales to ensure that customers’ needs are met
    • Creating reports on customer activity such as usage patterns or product interest
    • Interacting with customers via phone calls, emails, web chats, or text messages to answer questions about products or services
    • Helping customers make informed decisions about their purchases by providing information about pricing, terms and conditions, and other details about products or services

    Qualifications

    • Bachelor’s degree preferred
    • Mad multi-tasking skills
    • Exceptional verbal communication skills, especially over the phone
    • A positive, polite, confident, sincere and friendly disposition
    • The ability to solve problems & to think quickly on your feet (figuratively – we’ll provide a chair)
    • The ability to stay calm, cool and collected during stressful phone conversations
    • Flexibility – we’re growing and evolving, and you’ll need to come along for the ride
    • An eye for detail

    Method of Application

    Interested and qualified? Go to Elloe on elloe.freshteam.com to apply

    Build your CV for free. Download in different templates.

  • Send your application

    View All Vacancies at Elloe Back To Home

Subscribe to Job Alert

 

Join our happy subscribers

 
 
Send your application through

GmailGmail YahoomailYahoomail