Senior Specialist – Knowledge Management (InHouse) at Habitat for Humanity International

Key Responsibilities:

• Train distributed publishers to apply user experience, writing and design principles.
• Hold distributed publishers accountable to knowledge management quality control standards and processes.
• Host regular touchpoints with distributed publishers to share experiences and collaboratively problem solve.
• Coordinate the work of distributed publishers in creating, selecting, posting, and removing content for a functional area or department.
• Contribute to MyHabitat’s updated knowledge governance model, with updated norms and expectations for communication style; content creation; content retirement; content type; page design and layout; etc.
• Use InHouse reporting features to monitor frequency of use, satisfaction levels, and other indicators and empower distributed publishers to apply usage data to evaluate and manage content.
• Work as part of the Knowledge Management team, and with Employee Communications, IT and distributed publishers to ensure a positive user experience.
• Work with distributed publishers to identify content gaps and define priorities for content creation and publication.
• Provide oversight and coordination of content publishing within Inhouse, our intranet solution.
• Offer live tours of InHouse as part of HFHI staff on-boarding, and on-going training.

Key Requirements:

• Pursuant to current HFHI policy, this position requires full vaccination against COVID-19, except to the extent such requirement is prohibited by applicable law.
• Bachelor’s degree or equivalent combination of education and work experience.
• 6 years of experience working with knowledge management systems/tools and managing online data/content.
• Strategic thinker with analytical and problem-solving experience to assess, analyze, troubleshoot and resolve issues.
• Strong writing and editing skills.
• Technically savvy, or a quick study for technical areas.
• Self-starter curious and persistent in seeking out information.
• Advanced knowledge of Microsoft Office 365 products (Word, Excel, PowerPoint and Outlook) and a general comfort level working with technology systems.

Active support of HFHI Values & Commitments:

• Humility We are part of something bigger than ourselves.
• Courage We do what’s right, even when it is difficult or unpopular.
• Accountability We take personal responsibility for Habitat’s mission.
• Safeguarding: HFHI requires that all employees take seriously their ethical responsibilities to safeguarding our intended beneficiaries, their communities, and all those with whom we work. Managers at all levels have responsibilities to support and develop systems that create and maintain an environment that prevents harassment, sexual exploitation and abuse, safeguards the rights of beneficiaries and community members (especially children), and promotes the implementation of Habitat for Humanity’s code of conduct.

Preferred

• Demonstrated experience building strong relationships across a diverse group of distributed publishers, content owners and subject matter experts.
• Proven track record using effective consultative skills and processes.
• Experience working cross-culturally.
• Demonstrated experience influencing without authority.
• Demonstrated ability to hold peers accountable for content quality and enforcement of quality standards and processes.
• Certified in Project Management.
• Able to provide direct feedback in a respectful way.
• Capable of making tough decisions about content selection, revisions, and removal.
• Basic understanding and use of SharePoint On-Line preferred.
• Self-directed learner—eager to build capabilities that will lead to continuous improvement of MyHabitat technologies.
• Ability to balance innovative thinking with practical learning and knowledge sharing solutions.
• Experience with Habitat for Humanity.
• Experience building end-to-end customer service workflow mapping to evaluate effectiveness of current processes.
• Experience in creating business case and justification to drive process improvements.
• Experience with change management and digital transformation initiatives.
• Positive experience working on an all-remote team.
• Professionally conversant in Spanish.