Employee Relations Specialist (Consultant) at Mastercard Foundation

WAYS YOU CAN CONTRIBUTE  

As a consultant, the Employee Relations Specialist will strengthen the Foundation’s policies and procedures ensuring compliance with labor laws.  

• Advisory & Compliance 
• Provide expert guidance to P&C business Partners and employees on ER policies, disciplinary procedures, and labor law compliance.  
• Ensure alignment with local employment legislation (e.g., South Africa’s Labour Relations Act, Kenya’s Employment Act, Nigeria’s Labour Act, etc.). 
• Monitor and report on ER metrics, grievances, and dispute trends. 
• Conflict Resolution & Case Management 
• Ensure the Investigation and resolution of grievances, misconduct cases, and workplace disputes. 
• Develop strategies to minimize workplace conflict. 
• Stakeholder Engagement 
• Policy Development, update & Training 
• Draft, review, and implement ER policies and procedures. 
• Conduct training for managers and employees on ER best practices, conflict resolution, and workplace ethics. 
• Promote employee engagement and a positive workplace culture. 
• Employee relations risk identification and mitigation/management 
• Conduct audits to ensure compliance with ER policies and labor laws and recommend actions 
• Works closely with: Legal, Compliance, P&C Business Partners, Enterprise Risk Management 

WHO YOU ARE 

• Bachelor’s degree in Human Resources, Industrial Relations, Law, or related field. 
• 8 to 10 years’ experience in Employee Relations or Industrial Relations within Africa 
• Strong knowledge of African labor laws and dispute resolution mechanisms. 
• Excellent communication, negotiation, and conflict resolution skills. 
• Ability to handle sensitive and confidential matters with discretion. 
• Certification in HR/IR (e.g., SABPP, CIPD, or equivalent). 
•  Experience in multinational or pan‑African organizations.