EN - Reservation Agent at Accor

Job Description
Reservations Agent

• You are the beginning of an exceptional guest experience. As a Reservations Agent, you will make our guests feel welcome and reflect the exceptional experience the come when they arrive!

What is in it for you:

• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

• Consistently offer exceptional, friendly and engaging service
• Ensure the best selection for the guest and ensure revenue is maximized through up-selling
• Recommend property facilities and assist guests with information and special requests
• Book room reservation requests, enter rooming lists, and update accurate information in the system
• To record and process all reservation inquiries made by phone or email efficiently and accurately and convert to sales where possible to meet hotel targets
• Ensure the best selection for the guest and ensure revenue is maximized through up-selling
• Respond to all external and internal calls by redirecting or assisting the caller
• Recommend property facilities and assist guests with information and special requests
• To record and process all reservation inquiries made by phone or email efficiently and accurately and convert to sales where possible to meet hotel targets
• Ensure the best selection for the guest and ensure revenue is maximized through up-selling
• Respond to all external and internal calls by redirecting or assisting the caller
• Recommend property facilities and assist guests with information and special requests

Qualifications
Your experience and skills include:

• Guest focused personality is essential
• Certificate/Diploma in Front Office, Hotel Management or related field
• Previous experience in a similar capacity is required
• Experience in Opera system
• Proficiency in English, foreign language is an added advantage

Additional Information

• experience is an asset
• Prior experience working with Opera or a related system
• Strong interpersonal and problem solving abilities
• Fluency in English, additional languages are a plus